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LATEST STORIES
Airline Myths Holding the Industry Back
Avoid airline myths. Jay Sorensen calls on airlines to simplify policies and rebuild customer trust. Jay Sorensen Busts 8 Airline Myths, takes direct aim at widely accepted practices such as upgrade auctions, complex fare-change rules, inconsistent baggage policies,...
How airlines often penalize early birds
Conventional wisdom was to be an early bird and book airline tickets as early as possible. Back years ago, that was true, especially with mileage award tickets. Early birds got the rewards. I have memories of waiting up until midnight 330 days or so in advance in...
POLICY
Toddlers are vulnerable as recent FBI report shows airline sexual assaults soar
Airlines make kids vulnerable to sexual predators by charging families extra to sit together. Congress, four years ago passed a law requiring DOT to make specific rules to allow family members 13 and younger to sit together with families. DOT has not begun a rulemaking to study the problem.
Passengers need an official DOT legal policy
Passengers need a set of judicial rules and precedents for effective litigation in front of DOT. The Department also needs rules about the speed of resolution and how complaints will be handled.
Travelers United works with aviation industry on sustainable aviation fuel
The Sustainable Skies Act has been at least a decade coming. Years ago, when environmental groups were battling airlines, Travelers United met with them to show how economic reality was matching environmental needs. The carbon emissions reduction resulted in an increase in the industry’s bottom line. The goals of environmental carbon reduction and aviation profits fit together.
Passengers pay for airports now — look elsewhere for more money
The House Committee on Transportation and Infrastructure is holding its first full committee hearing today. Chairman Peter Defazio (D, OR) has already proposed a “solution” to funding airport improvement projects. He is asking airline passengers to foot the bill. For years, Travelers United has stood firmly against increased taxation of airline passengers.
TRAVEL ADVICE
Airline Myths Holding the Industry Back
Avoid airline myths. Jay Sorensen calls on airlines to simplify policies and rebuild customer trust. Jay Sorensen Busts 8 Airline Myths, takes direct aim at widely accepted practices such as upgrade auctions, complex fare-change rules, inconsistent baggage policies,...
How airlines often penalize early birds
Conventional wisdom was to be an early bird and book airline tickets as early as possible. Back years ago, that was true, especially with mileage award tickets. Early birds got the rewards. I have memories of waiting up until midnight 330 days or so in advance in...
Has the industry taken travel self-service too far?
From AI to self-service airline apps, has the industry taken travel self-service too far? Annette Johnson thinks so. Travel self-service has gone too far. She’s watched airlines drop their phone support and add fees for airport check-ins that use a human agent. Some...
Today’s passengers and airport amateurs are like yesteryear’s holiday travelers
Travel today means crowds of first-time travelers, the older and slower passengers, and the inexperienced — just like the old holiday travel days. Over the years I've written more than one post about the difficulties of holiday air travel — the crowds, airport...
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Accomplishments
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
- Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
- Creation of the Advisory Committee for Aviation Consumer Protections
- Advertised airfares now include airfare plus, mandatory taxes and fees
- Lost/damaged/delayed luggage compensation limit increased to $3,500
- Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
- Once an airfare is purchased, that airfare and ancillary fees cannot be increased
- Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.
