by Janice Hough | Nov 30, 2011
Late November may mean the start of the shopping season to most Americans, but to many frequent fliers, this time of year means something else — mileage runs. A traveler last month had a reasonably common request, some late 2011 trips to Asia and Europe, with the...
by Charlie Leocha | Nov 29, 2011
Last October, I wrote a column predicting the bankruptcy of American Airlines sooner than later. This morning the axe fell. AA has asked for protection from creditors with a Chapter 11 bankruptcy filing. In response to customer questions about the filing for...
by Charlie Leocha | Nov 29, 2011
In response to customer questions about the filing for bankruptcy protection by American Airlines, the airline has published this series of Frequent Asked Questions. Basically from a customer’s point of view, nothing changes. According to AA: American Airlines...
by Charlie Leocha | Nov 29, 2011
The battle between the airlines and consumer groups, such as the Consumer Travel Alliance, about whether or not passengers will be told the full price of transportation including baggage fees and other obscure ancillary fees is still raging on Capitol Hill. Sen....
by Charlie Leocha | Nov 29, 2011
The battle between the airlines and consumer groups, such as the Consumer Travel Alliance, about whether or not passengers will be told the full price of transportation including baggage fees and other obscure ancillary fees is still raging on Capitol Hill. Sen....