However airlines spin it, when a mileage program changes its frequent flier rules it’s usually not good news for consumers. The most recent mileage program changes by American Airlines, scheduled to take effect in May, could be the worst yet for many travelers....
Sometimes the hotel human touch works wonders even in a touchless world These days there are all kinds of commercials and online ads for great hotel websites and apps. Many intimate that booking through them will get you some glorious room or suite at a good price....
Seven times able-bodied passengers might not want an exit-row seat For many economy-class travelers, an exit-row seat is the holy grail of seating. And generally, everyone wants to sit in one. As a travel agent, I’ve had several families with young children or...
Airline fees have been comic fodder for years — especially with budget and international airlines. I remember being in London over a decade ago and seeing a comedian do a great riff on Ryanair and equivalents. Those tickets cost maybe five pounds, but you ended up...
Is a “guaranteed late arrival” always guaranteed? Always check. Years ago, many hotels would accept reservations without a credit card, but only hold the rooms until, say, 4 or 6 p.m. A credit card guaranteed late arrival, but also meant travelers that...
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
– Removal of restaurant fees from DC area eateries — this is an ongoing project
– Creation of DOT Dashboard to outline consumer rights after cancellation of a flight
– Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
– Creation of the Advisory Committee for Aviation Consumer Protections
– Advertised airfares now include airfare plus, mandatory taxes and fees
– Lost/damaged/delayed luggage compensation limit increased to $3,800
– Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
– Once an airfare is purchased, that airfare and ancillary fees cannot be increased
– Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.
