February 24, 2015
Jeff Smisek, CEO
United Airlines, Inc.
PO Box 06649
Chicago, IL 60606-0649
Dear Mr. Smisek,
I have not yet heard from you regarding my letter of February 13, 2015, but your employees who have read it are coming forward to describe their deteriorating working conditions. These are loyal UAL workers on the front lines, dealing with your aircrafts and your passengers, some with tenures of 20 to 30 years.
Given what the workers have given up over the years during the low point of UAL’s economic travails, it is disturbing, to say the least, for them to be saying these are the worst labor conditions they can remember. They are not only noting the demotion of many full-time workers to part-time, but also bringing to attention the outsourcing of jobs to vendors that hire low-paid and low-skilled employees, at a time of record-breaking profits for UAL. The workers are saying that they “just do not have the necessary manpower to provide our customers the service that they are paying for and deserve.”
More than customer inconvenience, their remarks raise concerns about safety risks. One comment reads: “It truly hurts that the company that I have invested a good part of my life in, is