Airport security is a farce

Ron Hall thinks airport security is a farce, and I think he may be on to something. On a recent flight from Dallas to Chicago, he tangoed with the TSA at a checkpoint, with frustrating results. His takeaway: This is a circus, this thing we call security. Hall’s...

What the &#** is wrong with loyalty programs?

If you needed any more proof that loyalty programs are a cancer on the economy, sabotaging our collective moral compasses and compelling us to spend money we don’t have, you might want to check out the latest Colloquy survey. The point of the research, of...

Maybe I should have checked out Roomstays before I booked?

When Patrick LaPella says he made a “complete mess” of his hotel reservations in Covington, KY., you should take him at his word. As an infrequent traveler, he can’t tell a reputable online agency from one you should avoid. But he thought he knew a...

Why won’t American Airlines take my money?

I’m thrilled to bring back one of my favorite features: That’s ridiculous! I’ll be exploring some of the more senseless policies, rules and regulations and pointing out their absurdities. It’ll be fun! You can help by emailing me your tips. Jim...