Ron Hall thinks airport security is a farce, and I think he may be on to something. On a recent flight from Dallas to Chicago, he tangoed with the TSA at a checkpoint, with frustrating results. His takeaway: This is a circus, this thing we call security. Hall’s...
If you needed any more proof that loyalty programs are a cancer on the economy, sabotaging our collective moral compasses and compelling us to spend money we don’t have, you might want to check out the latest Colloquy survey. The point of the research, of...
When Patrick LaPella says he made a “complete mess” of his hotel reservations in Covington, KY., you should take him at his word. As an infrequent traveler, he can’t tell a reputable online agency from one you should avoid. But he thought he knew a...
I’m thrilled to bring back one of my favorite features: That’s ridiculous! I’ll be exploring some of the more senseless policies, rules and regulations and pointing out their absurdities. It’ll be fun! You can help by emailing me your tips. Jim...
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
– Removal of restaurant fees from DC area eateries — this is an ongoing project
– Creation of DOT Dashboard to outline consumer rights after cancellation of a flight
– Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
– Creation of the Advisory Committee for Aviation Consumer Protections
– Advertised airfares now include airfare plus, mandatory taxes and fees
– Lost/damaged/delayed luggage compensation limit increased to $3,800
– Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
– Once an airfare is purchased, that airfare and ancillary fees cannot be increased
– Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.