The real airline antitrust world is complex when it comes to travelers. Consumers believe that the most important actions in terms of airline antitrust protection come from the Department of Justice (DOJ) when it reviews major mergers such as the United/Continental...
Game of Thrones: The world’s best airport bathrooms As a measure of passenger experience, the airport toilet makes a pretty compelling metric. While not necessarily intentional works of modern art, like Haneda’s Gallery TOTO for example, these airport restrooms prove...
This weekend we learn that Amsterdam will not ban tourists from its marijuana coffee houses. Delta is getting dinged for breaking promises to Congress about service in the wake of its merger with Northwest Airlines. And, airlines bounce back from their Hurricane Sandy...
At the PhoCusWright Travel Conference in Hollywood, Florida, the VP for travel at Google announced that the search engine giant has decided to exclude online travel agencies such as Expedia, Priceline, Travelocity and metasearch sites like Kayak from their flight...
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
– Removal of restaurant fees from DC area eateries — this is an ongoing project
– Creation of DOT Dashboard to outline consumer rights after cancellation of a flight
– Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
– Creation of the Advisory Committee for Aviation Consumer Protections
– Advertised airfares now include airfare plus, mandatory taxes and fees
– Lost/damaged/delayed luggage compensation limit increased to $3,800
– Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
– Once an airfare is purchased, that airfare and ancillary fees cannot be increased
– Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.
