Travel agents are on the passenger’s side. Airlines are out for themselves Airlines and travel agents have a love-hate relationship. The carriers want the business, but they hate any added costs, whether it’s commission or booking computer fees. Plus,...
Legacy airlines love having regional commuter carriers. These associated carriers allow the legacy, network carriers to claim a bigger route network, while having flights operated by a lower-cost airline partner. For consumers, however, the flights are a very mixed...
Frequent fliers and regular readers of Consumer Traveler are by now familiar with most of the things that can go wrong with joint tickets on airline partners. But, this recent Lufthansa/United debacle for one of my clients was a new one and resulted in his bag being...
Late November may mean the start of the shopping season to most Americans, but to many frequent fliers, this time of year means something else — mileage runs. A traveler last month had a reasonably common request, some late 2011 trips to Asia and Europe, with the...
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
– Removal of restaurant fees from DC area eateries — this is an ongoing project
– Creation of DOT Dashboard to outline consumer rights after cancellation of a flight
– Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
– Creation of the Advisory Committee for Aviation Consumer Protections
– Advertised airfares now include airfare plus, mandatory taxes and fees
– Lost/damaged/delayed luggage compensation limit increased to $3,800
– Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
– Once an airfare is purchased, that airfare and ancillary fees cannot be increased
– Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.
