The smartphone travel apps are tools for travelers to maintain detailed itineraries, be a GPS on driving trips, keep tabs on TSA security at airports, track planes and cruise ships, etc. The smartphone travel apps are important tools for travelers. They can help...
Consumer protection notification and DOT airline complaint systems need improvement. Improving the Department of Transportation (DOT) processes to help passengers is a Travelers United goal. DOT has enhanced its website and provides better customer service...
Little airline jargon words mean a lot when it comes to being on time or making a connection — “out” is not “off,” and “on” is not “in.” “Out,” “off,” “on,” and “in” are...
Airline passenger service rules need better enforcement. Airline passenger service rules need more strength and enforcement rather than less. The public needs help from DOT to keep the current program of regulations effective. Plus, we need some new rules. This is the...
Profitable change and cancellation fees cloud the airlines’ duty of passenger care and sick passenger rule The concept of nonrefundable tickets with change fees has been around for decades. And sick passenger rules requiring them to pay should they choose not to...
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
– Removal of restaurant fees from DC area eateries — this is an ongoing project
– Creation of DOT Dashboard to outline consumer rights after cancellation of a flight
– Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
– Creation of the Advisory Committee for Aviation Consumer Protections
– Advertised airfares now include airfare plus, mandatory taxes and fees
– Lost/damaged/delayed luggage compensation limit increased to $3,800
– Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
– Once an airfare is purchased, that airfare and ancillary fees cannot be increased
– Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.
