Passing a bill through Congress is not enough — passengers need delayed checked-bag-fee refund rules from DOT, too. Most Americans don’t realize that getting a bill passed through Congress (already a major accomplishment) is not enough. The executive department...
Lost domestic luggage rules favor passengers, finally. There are lost domestic luggage rules that should be followed before traveling. There are rules when traveling and checking in baggage. And, finally, rules when luggage is lost, delayed or damaged. Passengers who...
I’ve got 5 big mistakes at airport security to avoid that could delay you at security, possibly miss your flight, get fined, or even be jailed. Accidentally touching an agent and not realizing you have prohibited items in your carry-on may be airport security...
Keep you and your belongings safe and secure at the airport When traveling by air, you can take easy, commonsense measures to keep yourself and your belongings safe and secure. While airport emergencies are rare, they aren’t unknown, but while most travelers...
We’ve all heard horror stories from travelers about their delayed, lost, stolen, missing or damaged checked luggage. Maybe you have your own horror story Unfortunately, too many travelers exacerbate their checked luggage loss by packing laptops, family jewelry,...
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
– Removal of restaurant fees from DC area eateries — this is an ongoing project
– Creation of DOT Dashboard to outline consumer rights after cancellation of a flight
– Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
– Creation of the Advisory Committee for Aviation Consumer Protections
– Advertised airfares now include airfare plus, mandatory taxes and fees
– Lost/damaged/delayed luggage compensation limit increased to $3,800
– Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
– Once an airfare is purchased, that airfare and ancillary fees cannot be increased
– Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.