Passing a bill through Congress is not enough — passengers need delayed checked-bag-fee refund rules from DOT, too. Most Americans don’t realize that getting a bill passed through Congress (already a major accomplishment) is not enough. The executive department...
Airline fees have been comic fodder for years — especially with budget and international airlines. I remember being in London over a decade ago and seeing a comedian do a great riff on Ryanair and equivalents. Those tickets cost maybe five pounds, but you ended up...
Bipartisan resort fees legislation is needed today. Just before the US Senate left for an August recess, two Senators, Democrat Amy Klobuchar of Minnesota and Republican Jerry Moran, introduced bipartisan resort fees legislation. It is the Hotel Fees Transparency Act,...
DOT released two new rules — one anti-consumer, the second for the disabled, and none for passengers with children This is the biggest family travel season of the year. Even with a law passed in 2016, airlines require parents and children to sit apart. These same...
I’m sure you’ve been reading about the appallingly long security lines at TSA (Transportation Security Administration) security checkpoints at many airports across the U.S. Last week, passengers reported it took as long as 2½ hours to get through security...
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
– Removal of restaurant fees from DC area eateries — this is an ongoing project
– Creation of DOT Dashboard to outline consumer rights after cancellation of a flight
– Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
– Creation of the Advisory Committee for Aviation Consumer Protections
– Advertised airfares now include airfare plus, mandatory taxes and fees
– Lost/damaged/delayed luggage compensation limit increased to $3,800
– Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
– Once an airfare is purchased, that airfare and ancillary fees cannot be increased
– Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.
