Consumer groups and Congress tell airlines, “Protect children and sit families together” — why don’t they? It is the third holiday season since Congress passed the Families Seating Together Act as part of the 2016 FAA Reauthorization Bill. After...
The Nationwide Suspicious Activity Reporting (SAR) Initiative (NSI) is a collaborative effort led by the Department of Justice in partnership with the Department of Homeland Security and the Federal Bureau of Investigation, as well as state and local law enforcement...
The National Security Preparedness Group, co-chaired by Thomas Kean, Chairman, and Lee Hamilton, Vice Chairman of the 9/11 Commission, has issued their Tenth Anniversary Report Card: The Status of the 9/11 Commission Recommendations. The report acknowledges some...
Last summer I wrote about the Customs and Border Patrol’s (CBP) program to randomly search and seize laptops, digital cameras, cellphones and other electronic devices at the border, without warrants, reasonable suspicion or probable cause. A year later, CBP agents are...
It has been about a year since we first heralded the beginnings of laptop searches by Customs and Border Patrol (CBP) officers. The American Civil Liberties Union (ACLU) has just filed a Freedom of Information Act (FOIA) lawsuit to learn how the agency’s policy...
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
– Removal of restaurant fees from DC area eateries — this is an ongoing project
– Creation of DOT Dashboard to outline consumer rights after cancellation of a flight
– Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
– Creation of the Advisory Committee for Aviation Consumer Protections
– Advertised airfares now include airfare plus, mandatory taxes and fees
– Lost/damaged/delayed luggage compensation limit increased to $3,800
– Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
– Once an airfare is purchased, that airfare and ancillary fees cannot be increased
– Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.
