Rental car problems cost travelers dearly. It has been great to travel again this summer. For each of my trips, I’ve needed a rental car to efficiently get around at my destinations. Unfortunately, many of the rental car problems from before the pandemic remain...
Rental car rental prices appear to be going through the roof. Especially for short-term rentals. Ironically, while most travelers are complaining about airfare and fees, rental car prices are taking off. Here’s just a few examples, a ONE midsized rental day with...
As bad as airline surcharges can be, the rental car industry may be worse. If you’ve ever looked closely at a final bill, there’s everything from a seemingly endless list of taxes to various “recovery fees.” Most rental car companies even have...
Last week we wrote about the Hertz bid for Dollar/Thrifty Rent a Car. This week Dollar/Thrifty are examining another bid for their company from Avis who apparently had been dragging their feet on a deal, until the Hertz loomed on the financial horizon. It appears that...
Here is an example of bad, very bad customer service at the Hertz car-rental counter. The entire sequence was caught on video tape. Next, comes an old-time travel reel about Chicago filmed back in 1948. It is fun to take a look at how Chicago was portrayed. Finally,...
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
– Removal of restaurant fees from DC area eateries — this is an ongoing project
– Creation of DOT Dashboard to outline consumer rights after cancellation of a flight
– Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
– Creation of the Advisory Committee for Aviation Consumer Protections
– Advertised airfares now include airfare plus, mandatory taxes and fees
– Lost/damaged/delayed luggage compensation limit increased to $3,800
– Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
– Once an airfare is purchased, that airfare and ancillary fees cannot be increased
– Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.