Don’t shrug when hotels have room problems and resort fees that are upsetting. Complain, write an online review and don’t return unless the hotel fixes their problems. I wrote about my hotel pet peeves last fall, but with recent hotel stays being the...
Vacation rental insurance is not like hotel insurance — plan ahead. The world of vacation rentals is far different from staying in a hotel. Hotels have requirements to have certain insurance; you are protected against a fire in your accommodations and major weather...
All travelers should use these practical travel safety rules and avoid the painful travel scams outlined below. This summer, I’ve heard from readers about scams and problems they’ve encountered. They are not following practical travel safety rules. The...
Hidden cameras have been found in vacation rentals, invading guests’ privacy. Find and deactivate them or leave the rental. A group of women who booked an Airbnb on British Columbia’s Sunshine Coast are warning guests about vacation rental homes after they...
To reduce hotel problems, I have 17 check-in errors and others during your stay. Do you think your hotel room is private, or at least mostly private? It may be somewhat private during your stay, especially if you request no housekeeping, but in reality, hundreds of...
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
– Removal of restaurant fees from DC area eateries — this is an ongoing project
– Creation of DOT Dashboard to outline consumer rights after cancellation of a flight
– Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
– Creation of the Advisory Committee for Aviation Consumer Protections
– Advertised airfares now include airfare plus, mandatory taxes and fees
– Lost/damaged/delayed luggage compensation limit increased to $3,800
– Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
– Once an airfare is purchased, that airfare and ancillary fees cannot be increased
– Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.