Report describes sex crimes on Uber rides in last two years. Last week, I wrote about protecting yourself when using ride-hailing companies like Uber and Lyft to get around cities and towns while traveling. Since then, Uber published its U.S. Safety Report for...
Protect your safety on Lyft and Uber. Be aware of security risks London is Uber’s biggest European market. Late last month, Uber suffered a major blow when regulators refused to renew its operating permit, due to safety concerns. Authorities found that Lyft and...
Why keeping or losing business often comes down to the customer service weakest link — Lyft edition Suppliers in the travel industry, airlines, hotels, rental cars, etc., all care very much about their brands. But, in general, many of the brands have uneven...
American Airlines passes first reservations test: next one comes today Last Saturday, October 17th, I was flying with American Airlines on formerly-US Airways flights from Washington, DC, to London. All went well, though I was expecting long lines and problems at the...
More ID, bag checks on Europe’s trains after foiled attack After the thwarted terrorist attack on a French train, the European Union (EU) is struggling to find the right balance between security and the free movement of passengers across EU borders. However, every...
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
– Removal of restaurant fees from DC area eateries — this is an ongoing project
– Creation of DOT Dashboard to outline consumer rights after cancellation of a flight
– Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
– Creation of the Advisory Committee for Aviation Consumer Protections
– Advertised airfares now include airfare plus, mandatory taxes and fees
– Lost/damaged/delayed luggage compensation limit increased to $3,800
– Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
– Once an airfare is purchased, that airfare and ancillary fees cannot be increased
– Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.
