by Janice Hough | May 21, 2013
It’s no secret that airlines want travelers to buy tickets on their websites whenever possible. It saves the carriers money in booking fees and keeps passengers from comparison shopping to discover better fares on competing airlines. However, as much as airlines...
by Janice Hough | Mar 28, 2013
As airlines try to automate more and more of their business, one increasing fact of life for travelers is the automatic rebooking program. Instead of calling or lining up or even going online to have an agent rebook a flight where there has been some kind of travel...
by Janice Hough | Jan 29, 2013
Many frequent fliers are familiar with the concept of unrealistic minimum connecting times. As I tell clients, missed connections can be expensive or at least time-consuming for airlines, so they really try to publish schedules they can meet. U.S. airlines routinely...
by Janice Hough | Oct 10, 2012
Most frequent travelers these days, especially those without elite status, have given up on customer service at the airport. But every once in a while there are reminders of the good old days, when they really were the Friendly Skies. This is a rare post about a nice...
