New rules seek to close the loophole that allows pets to be considered fully service animals The Department of Transportation (DOT) released its proposed rule for airline transport of what have come to be called emotional support animals. This Notice of Proposed...
In a poll conducted by Travelers United in response to requests from the Department of Transportation (DOT) Notice of Proposed Rulemaking (NPRM) more than 2,600 consumers dramatically responded loud and clear, “Tell us how much it costs!” The poll was...
Travelers United filed it comments with the Department of Transportation (DOT) Notice of Proposed Rulemaking (NPRM). The Transparency of Airline Ancillary Fees and Other Consumer Protection Issues — Docket: DOTOST20140056 –comments totals more than 80...
American Airlines President Scott Kirby, speaking at a recent research conference, defended “nickel-and-diming” by the airlines. Kirby said that charging extra for extra services is “the way many other businesses price, (yet) an airline charging...
That headline may not mean much to travelers, but it is momentous and will eventually change the way airline tickets are sold, how on-time arrivals and lost luggage are reported and how online travel agents interact with their customers. I will follow up with...
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
– Removal of restaurant fees from DC area eateries — this is an ongoing project
– Creation of DOT Dashboard to outline consumer rights after cancellation of a flight
– Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
– Creation of the Advisory Committee for Aviation Consumer Protections
– Advertised airfares now include airfare plus, mandatory taxes and fees
– Lost/damaged/delayed luggage compensation limit increased to $3,800
– Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
– Once an airfare is purchased, that airfare and ancillary fees cannot be increased
– Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.
