Can preflight testing alone make travelers safe on planes and at their destinations? The COVID-19 pandemic continues across the globe. Some nations, U.S. states, cities, and territories are permitting travelers to avoid lengthy quarantine upon arrival by obtaining...
Earlier this year, sixteen passengers and four crew members were injured on United, Cathay Pacific and Sunwing airlines’ flights due to the flights experiencing severe turbulence. Just last week, five passengers and two flight attendants were injured from severe...
When Bankruptcy Court Judge Sean Lane said of the US Department of Justice settlement with US Airways and American Airlines, concerning their proposed merger, “The settlement easily satisfies” the bankruptcy requirements for American Airlines, and that the group that...
While TSA checkpoint lines at US airports are moving quickly, for now, the same isn’t true at Customs and Border Protection (CBP). Wait times are approaching 3 hours at some airports during peak hours for international travelers waiting to check in with CBP upon...
This month, Frontier Airlines became the third US airline to announce they will charge carry-on luggage fees. Spirit Airlines and Allegiant Airlines already do so. Attempting to be “ultra-cheap” airlines in the mold of Ryanair, these airlines advertise their...
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
– Removal of restaurant fees from DC area eateries — this is an ongoing project
– Creation of DOT Dashboard to outline consumer rights after cancellation of a flight
– Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
– Creation of the Advisory Committee for Aviation Consumer Protections
– Advertised airfares now include airfare plus, mandatory taxes and fees
– Lost/damaged/delayed luggage compensation limit increased to $3,800
– Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
– Once an airfare is purchased, that airfare and ancillary fees cannot be increased
– Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.