For years, I thought I had a REAL ID driver’s license. I was wrong Many people believe they have REAL IDs when they do not. The charts and maps that show which states are compliant have created REAL ID confusion. The Department of Homeland Security (DHS) and...
Airport safety rules keep passengers safer in the event of an attack. What airport safety rules can passengers use for random attacks? Last week, Esteban Santiago flew from Anchorage to Minneapolis to Ft. Lauderdale on Delta Airlines. Upon deplaning in Fort...
This week, I had the opportunity to attend the annual gathering of the Disability and Multicultural Division (DMD), within the Office of Civil Rights & Liberties, Ombudsman and Traveler Engagement. This is the group of government workers who are responsible for...
I’m sure you’ve been reading about the appallingly long security lines at TSA (Transportation Security Administration) security checkpoints at many airports across the U.S. Last week, passengers reported it took as long as 2½ hours to get through security...
Last year, the Transportation Security Administration (TSA) flunked 67 of 70 screening tests to determine how well they screen passengers. In the last few months, air travelers in the U.S. have regularly reported airport checkpoint security line delays of two hours....
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
– Removal of restaurant fees from DC area eateries — this is an ongoing project
– Creation of DOT Dashboard to outline consumer rights after cancellation of a flight
– Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
– Creation of the Advisory Committee for Aviation Consumer Protections
– Advertised airfares now include airfare plus, mandatory taxes and fees
– Lost/damaged/delayed luggage compensation limit increased to $3,800
– Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
– Once an airfare is purchased, that airfare and ancillary fees cannot be increased
– Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.
