Why there isn’t a “best hotel” in town. Or most anywhere. As a travel agent, there are many times I get asked, “What’s the best hotel?” No agent knows every city or resort area in the world personally. But even with main tourist...
The human touch still beats technology during problematic delays. My client had a business class ticket to Paris from Newark, which meant the trip should have been a pleasure. Even with delays due to bad weather in New York, the plane was only an hour late. Then there...
When you have problems during airline travels, find a person to help you rather than depending on technology My client had a business class ticket to Paris from Newark, which meant the trip should have been a pleasure. Even with delays due to bad weather in New York,...
Passengers must prepare far differently for their cruises to stay safe on cruise ship vacations. The October 25 Centers for Disease Control and Prevention (CDC) report and order was just released. CDC Director Rochelle Walensky noted that from June 26 to October 21,...
In an emergency, planning can be the different between getting home quickly and days or weeks of delays. Tourists, newlyweds, business people and students continue to be stranded across the globe due to the COVID-19 pandemic. Many are running low on medications, food...
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
– Removal of restaurant fees from DC area eateries — this is an ongoing project
– Creation of DOT Dashboard to outline consumer rights after cancellation of a flight
– Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
– Creation of the Advisory Committee for Aviation Consumer Protections
– Advertised airfares now include airfare plus, mandatory taxes and fees
– Lost/damaged/delayed luggage compensation limit increased to $3,800
– Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
– Once an airfare is purchased, that airfare and ancillary fees cannot be increased
– Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.
