Hold contractors liable for airline reservation system failures Recently, airline reservation system failures produced 2,000 delays and 238 cancellations. A technical issue with Sabre Corporation impacted major airlines in America and all travelers. The airlines most...
New ESA rules — an exercise in window dressing As I reported last month, emotional support animals (ESAs) too often have attacked passengers and crew on aircraft. At times, they have inflicted serious injuries. On a Delta flight, Ronald Munday suffered severe wounds...
American Airlines President Scott Kirby, speaking at a recent research conference, defended “nickel-and-diming” by the airlines. Kirby said that charging extra for extra services is “the way many other businesses price, (yet) an airline charging...
On Wednesday, March 30th, 2011, representatives of the Consumer Travel Alliance, Consumers Union, Consumer Federation of America and the National Consumers League met with representatives of the Office of Management and Budget and the Department of Transportation...
The current Department of Transportation (DOT) rulemaking includes a “choice of forum” section that highlights an important customer service loophole faced by America’s airline passengers. Basically, airline passengers have no rights in the U.S....
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
– Removal of restaurant fees from DC area eateries — this is an ongoing project
– Creation of DOT Dashboard to outline consumer rights after cancellation of a flight
– Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
– Creation of the Advisory Committee for Aviation Consumer Protections
– Advertised airfares now include airfare plus, mandatory taxes and fees
– Lost/damaged/delayed luggage compensation limit increased to $3,800
– Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
– Once an airfare is purchased, that airfare and ancillary fees cannot be increased
– Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.
