Things can go wrong when tips to aid unaccompanied minors are ignored, particularly when taking connecting flights. Last year, during the summer, Amber Vencill had her 10 and 12-year-old sons put on an American Airlines flight from Springfield, MO, to Charlotte, NC,...
A Robert Benchley quote says, “There are two kinds of travel, first class and with children.” And, when not traveling with their own children, few travelers look forward to the idea of traveling with someone else’s kids. Personally, I’ve had...
James Brown was surprised to receive this call. He didn’t even know the kids were missing. His fifteen-year-old daughter Bridget, his eleven-year-son Kodie, and Bobby Nolan, a neighborhood friend, were in another state. They’d taxied to the Jacksonville,...
Less than two months after Delta Airlines accidentally swapped unaccompanied minors connecting at Minneapolis, United Air Lines simply forgot about a child connecting in Chicago. One thing about embarrassing mistakes that get a lot of publicity, usually everyone is...
Paying baggage fees when the airline loses your baggage is galling. But pay hefty fees to have an airline take care of your children and them finding them flying to another city, hundreds of miles away, is enough to make the hair on the back of any parent’s neck...
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
– Removal of restaurant fees from DC area eateries — this is an ongoing project
– Creation of DOT Dashboard to outline consumer rights after cancellation of a flight
– Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
– Creation of the Advisory Committee for Aviation Consumer Protections
– Advertised airfares now include airfare plus, mandatory taxes and fees
– Lost/damaged/delayed luggage compensation limit increased to $3,800
– Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
– Once an airfare is purchased, that airfare and ancillary fees cannot be increased
– Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.