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LATEST STORIES
Right city, wrong country — once again, reading matters
Read your airline ticket, then reread it again — it is important Since it was 14 degrees in Chicago, I figured all the passengers on my United Airlines Sunday afternoon flight to San Jose were especially happy when the door was closed for an expected on-time departure...
How to avoid the agony of waterborne illnesses when traveling the world
Avoiding the agony of waterborne illnesses may be inconvenient at times when traveling the world, but it's absolutely essential. Have you ever gotten sick from waterborne illnesses while traveling? You're not alone. Nothing ruins a great journey like getting sick,...
POLICY
How to keep what you do in your hotel room private
Airlines, hotels, rental cars, tour operators, cruise lines and others all operate via giant information technology (IT) networks. Each operator has their own network and each operator is plugged into even larger networks that allow passengers to access information about their travels from every corner of the world.
European Union suffers delayed and canceled flights worse than the US
Do we need new rules for delayed and canceled flights? Will an EU system help in the US? I just returned from a trip to Spain. It seemed to me and my friends that the aviation system in Europe had avoided the horrible delayed and canceled flight experiences of the US....
Why knowing airline wheelchair policies can make flying easier
Caregiver and airline wheelchair policies Always, always when traveling with anyone who needs wheelchair assistance, make sure to contact the airport and airline prior to arriving for caregiver and wheelchair policies. The earlier the better. In the US all airlines...
Should airlines be held liable for your missed connections?
Travelers United wants the Department of Transportation (DOT) to hold airlines responsible for maintaining their schedules. If airlines were required to fly within two to three hours of their normally scheduled times, passengers could book connecting flights on other airlines without fear of missed connections.
TRAVEL ADVICE
Right city, wrong country — once again, reading matters
Read your airline ticket, then reread it again — it is important Since it was 14 degrees in Chicago, I figured all the passengers on my United Airlines Sunday afternoon flight to San Jose were especially happy when the door was closed for an expected on-time departure...
How to avoid the agony of waterborne illnesses when traveling the world
Avoiding the agony of waterborne illnesses may be inconvenient at times when traveling the world, but it's absolutely essential. Have you ever gotten sick from waterborne illnesses while traveling? You're not alone. Nothing ruins a great journey like getting sick,...
Use international phone plans when traveling globally — or suffer bill shock
Cell phones are a part of international travel. There is no reason to face a major hit in your wallet. Travelers United has already warned you how to control roaming data charges. That article has much of the information in this article but more. Here is some...
In a Kindle age, six reasons I take paperback books on vacation
Today, paperback books seem old fashioned. But, I travel with paperback books. I never take a Kindle or other ebook reader. I like the feel of paper. I like flipping back and forth in stories. Plus, books can start conversations. Here are my other reasons why.
CORONAVIRUS
Why passengers need common airline flight credit rules
We need common airline flight credit rules for airfare refunds and flight credit protection. The refund issue has been screwed up for consumers since the beginning. It is a major issue with more than $10 billion in outstanding flight credits, estimated by the Wall...
Why airlines need to fix a major sick-passenger change fee issue
Major US carriers getting rid of change fees was a welcome change for travelers, even if we weren’t in a pandemic. However, airlines still have no consistent sick-passenger rule for allowing changes due to illness.
Five ways travel may never go back to pre-COVID days — get ready for a “new normal”
After three years American travelers yearn for a "new normal" for vacation and business travel reality. Many Americans and travelers worldwide may feel as if the pandemic is over. Indeed, after almost three years, everyone wanted to return to normal. But the "new...
How COVID still affects travel even if the virus is weaker
COVID still affects travel. Don't fool with the coronavirus. Respect it. As a travel agent and someone who loves to travel, it's been great to see COVID restrictions loosening on travel worldwide. But COVID still affects travel even if the virus is weaker. Loosened...
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Accomplishments
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
- Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
- Creation of the Advisory Committee for Aviation Consumer Protections
- Advertised airfares now include airfare plus, mandatory taxes and fees
- Lost/damaged/delayed luggage compensation limit increased to $3,500
- Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
- Once an airfare is purchased, that airfare and ancillary fees cannot be increased
- Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.
