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LATEST STORIES

How to fight back against the assault on passenger rights

How to fight back against the assault on passenger rights

What you do next matters, but collective power is a long game. Here’s how to vote with your wallet — and at the ballot box. You can almost feel it when you fly these days. It's that sense that you're a second-class citizen with limited rights — or none at all. It...

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POLICY

How to not be deceived by airline seating hanky-panky

How to not be deceived by airline seating hanky-panky

Airline seating rules vis a vis reservation fees are a mess. Some airlines have no reservations, others seem to want to keep passengers in the dark. Why? When should airlines release their unassigned seats to the public?

DOT is creating anti-consumer rules through inaction

DOT is creating anti-consumer rules through inaction

The Department of Transportation and the FAA have made rules over the years that were designed to help the struggling airline industry. Keeping the industry operating was a part of keeping our economy healthy. However, today, with dramatic consolidation in the industry, those rules are becoming anti-consumer rules.

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TRAVEL ADVICE

How to fight back against the assault on passenger rights

How to fight back against the assault on passenger rights

What you do next matters, but collective power is a long game. Here’s how to vote with your wallet — and at the ballot box. You can almost feel it when you fly these days. It's that sense that you're a second-class citizen with limited rights — or none at all. It...

Twelve essentials to stay safe at events with crowds

Twelve essentials to stay safe at events with crowds

Safety at events with crowds takes planning, street smarts, and reasonable precautions at the event. Many of us will travel to view parades, sporting events, concerts, etc., in the months to come. Use my 12 essential safety tips at events with crowds. Generally, we...

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Scores of passengers suffer illness on airlines

Scores of passengers suffer illness on airlines

Airline sick passenger rules force many sick passengers (even with doctor notes) to fly and allow the spread of contagious diseases. We need some common sense. And, some new, clear rules and procedures for controlling those with communicable diseases from flying.

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CORONAVIRUS

Why passengers need common airline flight credit rules

Why passengers need common airline flight credit rules

We need common airline flight credit rules for airfare refunds and flight credit protection. The refund issue has been screwed up for consumers since the beginning. It is a major issue with more than $10 billion in outstanding flight credits, estimated by the Wall...

How COVID still affects travel even if the virus is weaker

How COVID still affects travel even if the virus is weaker

COVID still affects travel. Don't fool with the coronavirus. Respect it. As a travel agent and someone who loves to travel, it's been great to see COVID restrictions loosening on travel worldwide. But COVID still affects travel even if the virus is weaker. Loosened...

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DESTINATIONS

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Accomplishments

These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.

  • Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
  • Creation of the Advisory Committee for Aviation Consumer Protections
  • Advertised airfares now include airfare plus, mandatory taxes and fees
  • Lost/damaged/delayed luggage compensation limit increased to $3,500
  • Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
  • Once an airfare is purchased, that airfare and ancillary fees cannot be increased
  • Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.