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LATEST STORIES
Airlines can help protect consumers from today’s travel uncertainty
An airline study calls for the elimination of travel uncertainty — wouldn't that be nice. A friend of mine, Jay Sorensen, runs a consulting firm, IdeaWorksCompany.com. He is perhaps the most knowledgeable aviation expert on ancillary fees. And yes, we have crossed...
Here’s your ultimate guide to holiday travel this season
Holiday travel is hard. You must contend with the crowds, the high prices, the end of the shutdown — and the weather. This holiday season, I’ll probably see it all. Snow in the Pacific Northwest for Thanksgiving, thunderstorms in Chile for Christmas and stifling...
POLICY
Know these four international air travel rights and save
When traveling in Europe, airline travelers have more rights than in the USA. Unfortunately, most Americans are not aware of the rights, or are too lazy to force the airlines to respect their rights.
How to not be deceived by airline seating hanky-panky
Airline seating rules vis a vis reservation fees are a mess. Some airlines have no reservations, others seem to want to keep passengers in the dark. Why? When should airlines release their unassigned seats to the public?
Scores of passengers suffer illness on airlines
Airline sick passenger rules force many sick passengers (even with doctor notes) to fly and allow the spread of contagious diseases. We need some common sense. And, some new, clear rules and procedures for controlling those with communicable diseases from flying.
The 24-hour rule: Passengers have a full day to correct airline ticketing mistakes
The 24-hour rule requires airlines to provide travelers booking flights 24 hours to cancel their trip or correct errors in the booking of any kind of ticket without any charge or fee from airlines.
TRAVEL ADVICE
Airlines can help protect consumers from today’s travel uncertainty
An airline study calls for the elimination of travel uncertainty — wouldn't that be nice. A friend of mine, Jay Sorensen, runs a consulting firm, IdeaWorksCompany.com. He is perhaps the most knowledgeable aviation expert on ancillary fees. And yes, we have crossed...
Here’s your ultimate guide to holiday travel this season
Holiday travel is hard. You must contend with the crowds, the high prices, the end of the shutdown — and the weather. This holiday season, I’ll probably see it all. Snow in the Pacific Northwest for Thanksgiving, thunderstorms in Chile for Christmas and stifling...
How to avoid electronic toll collection penalties
More and more travelers on the nation’s highways during this pandemic are finding tolls on roads that have no system for manual toll collection — only electronic toll collection systems. Out-of-state traveler without a local FastPass, EZ-Pass, SunPass, or other local toll-collection passes should not be penalized.
What should I do if my flight is canceled or delayed?
It could happen to you. Delayed and canceled flights are happening with greater frequency during this shutdown. This, however, is considered a delay or cancellation beyond the airline's control. This is especially true if your flight is part of the FAA slowdown to...
CORONAVIRUS
Why passengers need common airline flight credit rules
We need common airline flight credit rules for airfare refunds and flight credit protection. The refund issue has been screwed up for consumers since the beginning. It is a major issue with more than $10 billion in outstanding flight credits, estimated by the Wall...
Why airlines need to fix a major sick-passenger change fee issue
Major US carriers getting rid of change fees was a welcome change for travelers, even if we weren’t in a pandemic. However, airlines still have no consistent sick-passenger rule for allowing changes due to illness.
Five ways travel may never go back to pre-COVID days — get ready for a “new normal”
After three years American travelers yearn for a "new normal" for vacation and business travel reality. Many Americans and travelers worldwide may feel as if the pandemic is over. Indeed, after almost three years, everyone wanted to return to normal. But the "new...
How COVID still affects travel even if the virus is weaker
COVID still affects travel. Don't fool with the coronavirus. Respect it. As a travel agent and someone who loves to travel, it's been great to see COVID restrictions loosening on travel worldwide. But COVID still affects travel even if the virus is weaker. Loosened...
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Accomplishments
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
- Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
- Creation of the Advisory Committee for Aviation Consumer Protections
- Advertised airfares now include airfare plus, mandatory taxes and fees
- Lost/damaged/delayed luggage compensation limit increased to $3,500
- Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
- Once an airfare is purchased, that airfare and ancillary fees cannot be increased
- Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.
