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LATEST STORIES
Air travelers need strong European consumer protections, in the U.S. too
A popular European consumer protection rule may have survived Europe's airline lobby, but the airlines will come at the rule again. Mila Schoun knew what his downgrade was worth, but his airline pretended it didn’t. Schoun, a senior manufacturing engineer from Pompano...
Why do infrequent fliers make airports crazy?
All travelers are not equal. Generally, the less frequently people travel, the more stress they create at the airport. Besides crowded planes and iffy weather in much of the United States, holiday travel can be the most stressful of all because of infrequent travelers.
POLICY
Air travelers need strong European consumer protections, in the U.S. too
A popular European consumer protection rule may have survived Europe's airline lobby, but the airlines will come at the rule again. Mila Schoun knew what his downgrade was worth, but his airline pretended it didn’t. Schoun, a senior manufacturing engineer from Pompano...
Is it time for an international blacklist of problem passengers?
A new cross-airline ban of a blacklist of problem passengers could also hand airlines a weapon against ordinary travelers. If you find yourself on a blacklist of problem passengers, you can usually walk over to a competitor’s counter and buy a ticket on another...
Why the value of your life depends on where you die
Passengers are “worth” different amounts of money in different countries. The value of life varies. The line-up of the value of life is not what many would expect, though a US life does register higher in value than other countries.
Why baggage and mobility device handling reporting rules are important to passengers
New DOT rules are the end of a very long, step-by-step process to change the previous system that provided misleading statistics about an airline’s handling of checked baggage and that provided no data for mobility device damages. Travelers United was one of the main protagonists in the efforts over the past nine years.
TRAVEL ADVICE
Dress better and improve flying behavior. Will it work?
Uncle Sam wants you to dress better and improve flying behavior. Is there a connection? The Department of Transportation (DOT) started a campaign regarding "The Golden Age of Travel Starts with You." This DOT effort aims to encourage passengers to dress better and...
When it comes to airline delays, human travel advisors/agents will still beat technology
The short moral of this long story. When things get difficult, get human travel advisors/agents involved. If you don’t have a travel agent, look for the shortest line possible. When the line is more than a few people long, get on the phone as soon as you can. (If you have enough status for a preferred airline phone number, make sure you have that number.)
Why the red zone makes even the pros lose it in air travel
The red zone is that anxious stretch from your front door to your airplane seat, where normal people turn into nervous wrecks. It’s a blur of high-stakes, time-sensitive decisions that overload your brain. And it’s so stressful that 73 percent of couples call travel...
7 low-tech vacation travel tips for a high-tech age
A savvy traveler has have heard and read thousands of vacation travel tips before. The litany of show up early, watch out and avoid “amateur” travelers, be prepared for extra-full overhead bins, get to the airport early, etc. Enjoy these 7 low-tech travel tips.
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Accomplishments
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
- Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
- Creation of the Advisory Committee for Aviation Consumer Protections
- Advertised airfares now include airfare plus, mandatory taxes and fees
- Lost/damaged/delayed luggage compensation limit increased to $3,500
- Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
- Once an airfare is purchased, that airfare and ancillary fees cannot be increased
- Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.
