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LATEST STORIES
Will airlines get a free pass from the government?
Airlines get a free pass from the government. A proposed policy change would eliminate most airline fines. Here's how it could affect passengers. Picture this: You're driving 85 in a 65-mph zone, and a state trooper pulls you over. But instead of a $200 ticket, he...
Passengers need an official DOT legal policy
Passengers need a set of judicial rules and precedents for effective litigation in front of DOT. The Department also needs rules about the speed of resolution and how complaints will be handled.
POLICY
Passengers need an official DOT legal policy
Passengers need a set of judicial rules and precedents for effective litigation in front of DOT. The Department also needs rules about the speed of resolution and how complaints will be handled.
DOT denied boarding (or bumping) compensation rules you should know
Here is a recap of the DOT denied boarding rules today. Note the exceptions to these rules. Passengers must meet the required check-in times. No compensation is needed. Passengers should check the airline's "boarding priority." Passengers should know the rules that...
How you can find on-time statistics on airline websites
On-time statistics are important for travelers. DOT recognizes this importance. Travelers use arrival times in order to plan for enough time to get to connecting flights. Many also hope that checked baggage makes the connection as well,
Having a unified pilot rule isn’t as simple as it sounds
The loophole to create a unified pilot rule is complex once the DOT added the FAA and TSA problems to the mix. Travelers United has been working and writing about this issue for months. I've been wondering for months now why everything took so long. (Still, it is not...
TRAVEL ADVICE
Will airlines get a free pass from the government?
Airlines get a free pass from the government. A proposed policy change would eliminate most airline fines. Here's how it could affect passengers. Picture this: You're driving 85 in a 65-mph zone, and a state trooper pulls you over. But instead of a $200 ticket, he...
Where you can buy things confiscated by TSA and lost by passengers
These places are where what TSA confiscates and you lose on flights ends up. I have often wondered what happens to lost and confiscated belongings left by passengers on planes and checkpoint lines. The TSA confiscates thousands of small pen knives, AirPods, iPads,...
Choosing a connection city in winter can be harder than you think
Given a choice, almost no one actually likes connection cities. Sometimes cost is an issue. Sometimes nonstops are not available. And sometimes, even if a nonstop IS available, the times are inconvenient at the connection cities. Decades ago, as a young travel agent I...
No more scheduling last-minute cruise departures at your embarkation port now!
Cruisers miss their last-minute cruise departures from the port of embarkation due to flight delays. Cruisers must schedule to arrive 1-3 days early. Last-minute cruise departures from the port of embarkation can cost you. Last week, several friends were scheduled to...
CORONAVIRUS
Why passengers need common airline flight credit rules
We need common airline flight credit rules for airfare refunds and flight credit protection. The refund issue has been screwed up for consumers since the beginning. It is a major issue with more than $10 billion in outstanding flight credits, estimated by the Wall...
Why airlines need to fix a major sick-passenger change fee issue
Major US carriers getting rid of change fees was a welcome change for travelers, even if we weren’t in a pandemic. However, airlines still have no consistent sick-passenger rule for allowing changes due to illness.
Five ways travel may never go back to pre-COVID days — get ready for a “new normal”
After three years American travelers yearn for a "new normal" for vacation and business travel reality. Many Americans and travelers worldwide may feel as if the pandemic is over. Indeed, after almost three years, everyone wanted to return to normal. But the "new...
How COVID still affects travel even if the virus is weaker
COVID still affects travel. Don't fool with the coronavirus. Respect it. As a travel agent and someone who loves to travel, it's been great to see COVID restrictions loosening on travel worldwide. But COVID still affects travel even if the virus is weaker. Loosened...
DESTINATIONS
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Accomplishments
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
- Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
- Creation of the Advisory Committee for Aviation Consumer Protections
- Advertised airfares now include airfare plus, mandatory taxes and fees
- Lost/damaged/delayed luggage compensation limit increased to $3,500
- Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
- Once an airfare is purchased, that airfare and ancillary fees cannot be increased
- Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.
