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LATEST STORIES
Ignoring the advice of travel professionals. Here’s why that could be a mistake.
When Sharon von Wolffersdorff booked a flight from Seattle to Rome, she considered ignoring the travel professionals advice. The travel professionals — in her case, her airline and airport — assured her that she could make a connecting flight in Frankfurt within an...
Learn to ask yourself this important early hotel check-in question
Most travelers who book hotels and arrive in a city early in the day would love to get early check-in when they arrive. But most hotels have a regular check-in time of 3:00 p.m. or 4:00 p.m. Knowing this important early check-in question may make all the difference.
POLICY
Is it time for an international blacklist of problem passengers?
A new cross-airline ban of a blacklist of problem passengers could also hand airlines a weapon against ordinary travelers. If you find yourself on a blacklist of problem passengers, you can usually walk over to a competitor’s counter and buy a ticket on another...
Stop costly missed airline connections caused by the aviation system
While airlines in their contracts of carriage assume no responsibility for arrival and departure on schedule, their delayed flights have big financial consequences for passengers who face change fees and cancellation fees in addition to extra airfare for missed airline connections must deal with through no fault of their own.
Spirit Airlines’ bankruptcy shows why we need better passenger protections
When airlines fail, passengers pay the price. Congress should bring back the rule that helps consumers. Tens of thousands of Spirit Airlines passengers showed up at the airport last week and discovered their tickets were worthless. They could have scrambled for a...
Don’t make customs agents’ jobs more difficult at the border
U.S. Customs and Border Protection (CBP) presents this list of Holiday Season tips. Knowing what CBP needs travelers to know before getting to passport control and customs stations will make all international travel easier, less stressful, and more enjoyable.
TRAVEL ADVICE
Ignoring the advice of travel professionals. Here’s why that could be a mistake.
When Sharon von Wolffersdorff booked a flight from Seattle to Rome, she considered ignoring the travel professionals advice. The travel professionals — in her case, her airline and airport — assured her that she could make a connecting flight in Frankfurt within an...
Learn to ask yourself this important early hotel check-in question
Most travelers who book hotels and arrive in a city early in the day would love to get early check-in when they arrive. But most hotels have a regular check-in time of 3:00 p.m. or 4:00 p.m. Knowing this important early check-in question may make all the difference.
Airline competition keeps airfares low — that’s why airlines hate it
Not enough airlines are competing. Airline competition is going to be a big issue this coming year. It is already, but the big airlines are making moves that beg for pushback from those who want to keep them in check and keep a competitive marketplace operating. Here...
Why you might want to splurge for preferred or premium economy seats
If you want a less stressful flight, it may be worth a splurge for preferred or premium seats. If you're an elite level flier already booked for holiday travel you probably have your seat assignments confirmed, so you can disregard this post. Ditto if you're an...
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Accomplishments
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
- Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
- Creation of the Advisory Committee for Aviation Consumer Protections
- Advertised airfares now include airfare plus, mandatory taxes and fees
- Lost/damaged/delayed luggage compensation limit increased to $3,500
- Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
- Once an airfare is purchased, that airfare and ancillary fees cannot be increased
- Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.
