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LATEST STORIES
Do I still need to take photos of my rental car?
Matt Murray wants to know if he should still take photos of his rental car before he drives it off the lot. The answer is complicated. The question came up when he rented an Audi A4 in Tampa recently. "The car rental company had at least four cameras recording as the...
Why “guaranteed late arrival” isn’t actually guaranteed for you
These days, a credit card guarantee is almost always mandatory. Cancellation usually requires at least a day in advance to avoid a one-night charge. The good news for consumers is that promising payment means the hotel should mean guaranteed late arrival, no matter how late — “should” being the operative word.
POLICY
How to keep what you do in your hotel room private
Airlines, hotels, rental cars, tour operators, cruise lines and others all operate via giant information technology (IT) networks. Each operator has their own network and each operator is plugged into even larger networks that allow passengers to access information about their travels from every corner of the world.
European Union suffers delayed and canceled flights worse than the US
Do we need new rules for delayed and canceled flights? Will an EU system help in the US? I just returned from a trip to Spain. It seemed to me and my friends that the aviation system in Europe had avoided the horrible delayed and canceled flight experiences of the US....
Why female crash dummies have a tiny place in safety testing today
A House bill is introduced to use female crash dummies in auto safety studies. Safety standards should be designed for both men and women, especially when 50 percent of drivers are women. Until now, only male dummies have been in crash studies.
Is it time for an international blacklist of problem passengers?
A new cross-airline ban of a blacklist of problem passengers could also hand airlines a weapon against ordinary travelers. If you find yourself on a blacklist of problem passengers, you can usually walk over to a competitor’s counter and buy a ticket on another...
TRAVEL ADVICE
Do I still need to take photos of my rental car?
Matt Murray wants to know if he should still take photos of his rental car before he drives it off the lot. The answer is complicated. The question came up when he rented an Audi A4 in Tampa recently. "The car rental company had at least four cameras recording as the...
Why “guaranteed late arrival” isn’t actually guaranteed for you
These days, a credit card guarantee is almost always mandatory. Cancellation usually requires at least a day in advance to avoid a one-night charge. The good news for consumers is that promising payment means the hotel should mean guaranteed late arrival, no matter how late — “should” being the operative word.
Four Sea Bird norovirus outbreak cruises in 2 months until the CDC said “no more”
It took 4 norovirus outbreak cruises on the National Geographic Sea Bird within about 2 months for the CDC to halt the ship's sailings so it could be fully sanitized to make it safe for passengers. In late May, the National Geographic Sea Bird, run by Lindblad...
How to keep what you do in your hotel room private
Airlines, hotels, rental cars, tour operators, cruise lines and others all operate via giant information technology (IT) networks. Each operator has their own network and each operator is plugged into even larger networks that allow passengers to access information about their travels from every corner of the world.
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Accomplishments
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
- Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
- Creation of the Advisory Committee for Aviation Consumer Protections
- Advertised airfares now include airfare plus, mandatory taxes and fees
- Lost/damaged/delayed luggage compensation limit increased to $3,500
- Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
- Once an airfare is purchased, that airfare and ancillary fees cannot be increased
- Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.
