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LATEST STORIES
Rising hotel taxes need better disclosure. Here’s the fix.
You can't negotiate a hotel tax. Shouldn't you at least be able to know what it pays for? If you're in Topeka, Kansas, next year, you can tour the state capitol, spend an afternoon at the Brown v. Board of Education National Historical Park or catch a concert at...
10 critical Apple Airtag mistakes often made by travelers
Apple Airtags can be a great tool for travelers to track their luggage and other important travel gear. I've got 10 critical Apple Airtag mistakes often made by travelers. More and more often, travelers use trackers in luggage and other travel items to keep track of...
POLICY
10 critical Apple Airtag mistakes often made by travelers
Apple Airtags can be a great tool for travelers to track their luggage and other important travel gear. I've got 10 critical Apple Airtag mistakes often made by travelers. More and more often, travelers use trackers in luggage and other travel items to keep track of...
How to keep what you do in your hotel room private
Airlines, hotels, rental cars, tour operators, cruise lines and others all operate via giant information technology (IT) networks. Each operator has their own network and each operator is plugged into even larger networks that allow passengers to access information about their travels from every corner of the world.
Airline customer service commitments — are they worthless?
Every airline has a customer service commitment. The Department of Transportation (DOT) requires it. But, DOT refrained from making these customer service commitments a part of the contract of carriage. In other words, an airline customer service commitment does not have the force of law. Airlines cannot be held liable for any violation of their printed “commitment.”
Air travelers need strong European consumer protections, in the U.S. too
A popular European consumer protection rule may have survived Europe's airline lobby, but the airlines will come at the rule again. Mila Schoun knew what his downgrade was worth, but his airline pretended it didn’t. Schoun, a senior manufacturing engineer from Pompano...
TRAVEL ADVICE
Rising hotel taxes need better disclosure. Here’s the fix.
You can't negotiate a hotel tax. Shouldn't you at least be able to know what it pays for? If you're in Topeka, Kansas, next year, you can tour the state capitol, spend an afternoon at the Brown v. Board of Education National Historical Park or catch a concert at...
Travelers are facing more entry and exit fees than ever
Here's what you need to know. New Zealand, the UK, the US and more now charge to enter. What every travel entry fee costs, which ones fund conservation, and how to dodge fake visa sites. When Brian Clark budgeted for a recent marathon flight to New Zealand, he braced...
25 years later — 10 big 9/11 aviation changes
Some of us can remember what it was like before 9/11. Many of us cannot! Memories are fading. Today, we are starting to see teenagers coming into their own who have never known anything but the world of airport security and endless wars in the Middle East. We have 22...
Why the red zone makes even the pros lose it in air travel
The red zone is that anxious stretch from your front door to your airplane seat, where normal people turn into nervous wrecks. It’s a blur of high-stakes, time-sensitive decisions that overload your brain. And it’s so stressful that 73 percent of couples call travel...
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Accomplishments
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
- Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
- Creation of the Advisory Committee for Aviation Consumer Protections
- Advertised airfares now include airfare plus, mandatory taxes and fees
- Lost/damaged/delayed luggage compensation limit increased to $3,500
- Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
- Once an airfare is purchased, that airfare and ancillary fees cannot be increased
- Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.
