Some of the 300 passengers stuck on an international flight that was delayed 18 hours by fog, regulations and mechanical glitches said the passengers were almost ready to riot as the wait dragged on. Food and water ran short, and the toilets stopped working before Northwest Airlines Flight 33 finally reached Seattle early Wednesday, 28 hours after leaving Amsterdam.
Archives for December 2004
There’s a mystery charge on Jerry Wilson’s credit card. Priceline has billed him $472 for an airline ticket from Washington to Colorado. But Wilson never meant to buy the tickets and he has an alibi: the aftereffects of viral encephalitis, which can cause confusion and memory loss. Is that enough for Priceline to refund his ticket? Plus, when should you not consider using Priceline’s name-your- price Web site – and what are the alternatives?
Local airports and competing airlines are preparing themselves for a world without US Airways. The bankrupt airline faces several financial hurdles that will determine whether it survives beyond next month. What’s more, the carrier is coming off a Christmas weekend in which a large number of employees calling in sick left thousands of passengers — and their luggage — separated from their loved ones.
The nation’s airlines are going through the most wrenching transition in their 80-year history, and this holiday season travelers are getting a taste of what the future may be like. Besides the cold, snow, and ice which often foul up Christmas travel, this year’s record number of fliers have had to contend with fewer available flights, mountains of misplaced luggage, and, in some cases, overworked and less than helpful airline staff – all symptoms of an industry in the midst of a historic downsizing.
Department of Transportation yesterday launched a formal investigation into the weekend’s travel disruptions involving US Airways and Comair that left thousands of passengers stranded or separated from their baggage. The expedited probe will be the first step in what the agency’s inspector general said would be a major audit of the airline industry’s performance.