As we come upon Memorial Day weekend, when more than 30 million Americans are likely to take to the roads, putting a premium on courteous and respectful driving behavior becomes a priority. But, what about the opposite? What kinds of drivers drive you nuts?...
A recent study done by Idea Works for Switchfly outlines the state of today’s frequent flier programs. And, the picture isn’t pretty when it comes to US airlines. This poor report card combined with the recent Supreme Court case of Northwest v. Ginsberg,...
Advertised airline ticket prices already leave out many things that used to be included, from meals to checked luggage to carry-on bags to prereserved seats. Case in point: Last month Lufthansa — not what you would normally think of as a no-frills or low-fare airline...
As airline travel becomes increasingly an ordeal for the average flier, many travelers cast envious eyes towards those lucky enough to be in business class. For many business travelers, it’s not just front-cabin airline travel, but taxis and limos instead of...
Earlier this year, sixteen passengers and four crew members were injured on United, Cathay Pacific and Sunwing airlines’ flights due to the flights experiencing severe turbulence. Just last week, five passengers and two flight attendants were injured from severe...
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
– Removal of restaurant fees from DC area eateries — this is an ongoing project
– Creation of DOT Dashboard to outline consumer rights after cancellation of a flight
– Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
– Creation of the Advisory Committee for Aviation Consumer Protections
– Advertised airfares now include airfare plus, mandatory taxes and fees
– Lost/damaged/delayed luggage compensation limit increased to $3,800
– Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
– Once an airfare is purchased, that airfare and ancillary fees cannot be increased
– Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.