Contacting the Department of Transportation (DOT)
Complaints about airline service may be registered with DOT’s Office of Aviation Consumer Protection. You can call, write or use DOT’s’ web-based complaint form.
You may contact DOT by phone at 202-366-2220 for information related to a consumer-related problem. Please know that a case must be submitted in writing for it to be processed as a complaint. You may send DOT correspondence by mail at the address below:
Office of Aviation Consumer Protection
U.S. Department of Transportation
1200 New Jersey Ave, SE.
Washington, DC 20590
When mailing a letter, please include your full address and phone number as well as complete and accurate information about your trip and the problem you had or are having.
To send us a complaint, comment or inquiry electronically, please use our web form.
Complaints from consumers help us spot problem areas and trends in the airline industry. We use our complaint files to document the need for changes in DOT’s consumer protection regulations and, where warranted, as the basis for enforcement action (i.e., where a serious breach of the law has occurred). In addition, every month we publish a report with information about the number of complaints we receive about each airline and what problems people are having. You can find this Air Travel Consumer Report on our web site. That publication also has statistics that the airlines file with us on flight delays, oversales and mishandled baggage.
If your complaint is about something you feel is a safety hazard, write to the Federal Aviation Administration at:
Federal Aviation AdministrationAviation Safety Hotline, AAI-3
800 Independence Avenue, SW
Washington, DC 20591
Or call 1-866-TELL-FAA (1-866-835-5322).
Questions or concerns about aviation security should be directed to the Transportation Security Administration:
Phone (toll-free): 1-866-289-9673
E-mail: [email protected]
Or write to:
Transportation Security Administration601 South 12th Street
Arlington, VA 20598