Malaria: What you need to know, what we don’t know

Malaria? I thought we could cure that! Those were my exact sentiments when I toured Viet Nam and Indonesia for the same agency a few years ago. The malarone (anti-malarial) medicine was making me horribly sick so – I stopped taking it. Overconfidence, it might kill...

What’s in a mile?

I’ve rented a lot of cars, and from almost every agency. I once worked for a company that would pick up rental cars for foreign employees working for us on long-term loan — we had a mini-fleet parked outside. And I used to negotiate contracts with Hertz and the like....

When someone dies abroad

Last week my son’s best friend died, in Croatia. Brandon was an experienced hiker, but fell off a mountain. He was 22. Death is always traumatic, and usually we are unprepared for it, even when we expect it. But how do you cope when a loved one dies suddenly,...

How long will your airline be around?

Forbes had an interesting diagnosis the other day of what ails the airline industry based on financial disclosures. The article featured an insightful prognostication by independent airline analysis Robert Herbst of airlinefinancials.com of which airlines might be...

The ‘Smile-O-Meter’ – coming to an airline near you?

Well, maybe that’s a bit of wishful thinking. I mean I wish United would try this thing out. Not to pick on them, but hey, I’ve had a few bad experiences with them. The guy at the last rental car counter I visited could definitely benefit from this as well. This...