Here are three reasons why a weather-delay makes schedules @#%*!+$# A client emailed me in a cranky mood. His plane to San Francisco was stuck in a weather delay for two hours, and then was sitting on the tarmac in Newark for over an hour. He was a victim of...
President Biden just signed the FAA Authorization Bill which contained a lot of good things for consumers, but leaves the giant hidden airline junk fee. The bill tackles some hidden fees, requires airlines to let families sit together without a fee, and requires...
New DOT rules announced by President Biden and Secretary of Transportation Pete Buttigieg look to be a good thing for travelers. As I understand them, and the rules have just been announced, airlines will have to promptly refund travelers if they cancel a flight; if a...
Sometimes an important event is impossible to get to by air. First, due to work, finances, family, or other issues, getting to a really important event early isn’t possible, I get it. But often as a travel agent, I will have clients try to cut it close. Maybe...
Foreign carriers are insulting consumers worse than US carriers. For all that Americans in the travel industry and frequent travelers regularly complain about US carriers, the fact remains that sometimes foreign carriers are insulting consumers with everything from...
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
– Removal of restaurant fees from DC area eateries — this is an ongoing project
– Creation of DOT Dashboard to outline consumer rights after cancellation of a flight
– Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
– Creation of the Advisory Committee for Aviation Consumer Protections
– Advertised airfares now include airfare plus, mandatory taxes and fees
– Lost/damaged/delayed luggage compensation limit increased to $3,800
– Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
– Once an airfare is purchased, that airfare and ancillary fees cannot be increased
– Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.
