DOT fines are laughable. It is like “the emperor has no clothes!” Why is airline customer service so bad? Part of the reason is the paltry DOT fines assessed against the airlines for breaking the Department of Transportation (DOT) rules. Last year, DOT...
Tingling haunted ski resorts from East to West At first ponder, ski and snowboard resorts seem strange places to find ghosts. But when you consider that many of our winter snow resorts are built in areas that once had wild and sometimes grisly histories, the...
CLIA’s Cruise Line Bill of Rights outlines passenger rights. According to a new guide issued by Christopher Elliott about the cruise line industry, this is the definitive definition of a cruise line bill of rights. These are the ten rights cruise line passengers...
Where are the US rules for flight delays? Canada and the EU have them Worldwide rules and regulations deal with airline flight delays in different ways. The European Union (EU) has strict rules and Canada just instituted airline flight delay rules. However, the US has...
There is no system of standardized marijuana testing for DUI. Ever since marijuana was legalized, I have been concerned about testing for driving under the influence of weed. The first lesson I learned about marijuana was the difference between thumb-sized West Coast...
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
– Removal of restaurant fees from DC area eateries — this is an ongoing project
– Creation of DOT Dashboard to outline consumer rights after cancellation of a flight
– Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
– Creation of the Advisory Committee for Aviation Consumer Protections
– Advertised airfares now include airfare plus, mandatory taxes and fees
– Lost/damaged/delayed luggage compensation limit increased to $3,800
– Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
– Once an airfare is purchased, that airfare and ancillary fees cannot be increased
– Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.
