Aviation and environmental leaders work together to pass the Sustainable Skies Act. United Airlines CEO Scott Kirby, Airlines for America (A4A) CEO Nick Calio, and the Environmental Defense Fund’s senior vice president for climate Nathaniel Keohane, stood side by side...
DOT is finally getting going on ancillary fees more than three years after President Biden’s call for more competition. Passengers really don’t care how many fees there are. Nor do they hate ancillary fees. Consumers just want a way to know the full cost...
200 million Americans don’t realize foreign transaction fees can apply without foreign travel US consumers waste millions of dollars each year paying foreign transaction fees on credit cards. In many cases, they don’t even know they’re paying these...
The most unanswered question tourists ask today: Where is the restroom? Finding a place to go to the bathroom has always been a problem for tourists. For years fast-food restaurants and coffee houses were the only places with public restrooms. And today, many...
There are only a few times that travelers win in the airline passenger rights world against airlines. There are only a handful of times that passengers get compensation or are allowed to change their plans without signficant penalties. Though airlines complain...
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
– Removal of restaurant fees from DC area eateries — this is an ongoing project
– Creation of DOT Dashboard to outline consumer rights after cancellation of a flight
– Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
– Creation of the Advisory Committee for Aviation Consumer Protections
– Advertised airfares now include airfare plus, mandatory taxes and fees
– Lost/damaged/delayed luggage compensation limit increased to $3,800
– Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
– Once an airfare is purchased, that airfare and ancillary fees cannot be increased
– Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.
