Monday is a day to reflect on what veterans and the military have brought to our country. On Veteran’s Day we reflect on what veterans and the military have brought to our country. Yes, they have fought for freedom in grand world wars. They were scouring the...
Post fundamental passenger travel rights at airports. It is time. DOT has done nothing for more than a decade. The call to action is simple — DOT should tell us fundamental passenger travel rights where compensation is involved. Don’t make airline passengers dig...
Airline lounges serve millions of guests annually and make the airlines billions of dollars. Airline lounges are a “money-making” amenity for millions of travelers and for millions in airline revenues. The COVID pandemic unleashed consumer craving and revenge travel....
CLIA’s Cruise Line Bill of Rights outlines passenger rights. According to a new guide issued by Christopher Elliott about the cruise line industry, this is the definitive definition of a cruise line bill of rights. These are the ten rights cruise line passengers...
Hotel comparison shopping allows consumers to buy with good information In the world of hotel price competition there is a battle for the consumer dollar. Hotels are doing everything they can to eliminate any form of hotel comparison shopping. They also provide their...
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
– Removal of restaurant fees from DC area eateries — this is an ongoing project
– Creation of DOT Dashboard to outline consumer rights after cancellation of a flight
– Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
– Creation of the Advisory Committee for Aviation Consumer Protections
– Advertised airfares now include airfare plus, mandatory taxes and fees
– Lost/damaged/delayed luggage compensation limit increased to $3,800
– Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
– Once an airfare is purchased, that airfare and ancillary fees cannot be increased
– Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.
