Be aware of international data roaming when traveling. What you don’t know can really hurt financially. This is not an advertisement for T-Mobile, but travelers who use the T-Mobile services while traveling have no new limits on their text messages or data....
When you are involuntarily bumped from a flight, you can get cash (a check or credit on your credit card) from airlines. Those are the rules. If passengers choose to bargain with the airlines at the gate, that’s their choice. But, travelers involuntarily bumped...
What happens when travelers don’t follow the middle-name rule with international reservations? When making reservations for a trip to Europe, I had an opportunity to purchase a flash sale airfare for myself and a friend. The normal price of $1,000 was reduced to...
After a series of mishaps, United Airlines CEO Kirby claims, “planes are safe.” United Airlines planes are safe, according to Scott Kirby, the Chief Executive Officer of the airline. He told customers, pilots, and investors after a series of safety...
Are airline customer service commitments worthless? Every airline has a customer service commitment. The Department of Transportation (DOT) requires it. But, DOT refrained from making these customer service commitments a part of the contract of carriage. In other...
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
– Removal of restaurant fees from DC area eateries — this is an ongoing project
– Creation of DOT Dashboard to outline consumer rights after cancellation of a flight
– Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
– Creation of the Advisory Committee for Aviation Consumer Protections
– Advertised airfares now include airfare plus, mandatory taxes and fees
– Lost/damaged/delayed luggage compensation limit increased to $3,800
– Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
– Once an airfare is purchased, that airfare and ancillary fees cannot be increased
– Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.