Consumer protection notification and DOT airline complaint systems need improvement. We are still waiting for the second iteration of the DOT’s new consumer complaints system. Now that the Trump Administration is in charge, expect more than a few delays....
DOT refuses passenger protections and openly protects airlines Passenger protections should reign supreme, but they do not. DOT was established to serve the public better. Nowhere did the Airline Deregulation Act mention airline protections. It focuses on public...
DOT is the judge and jury when it comes to airline transgressions. DOT should enforce passenger protections. The Department of Transportation (DOT) seems to have lost its way regarding passenger protections. It doesn’t seem interested in caring for its actual...
Denied boarding compensation can be $1,550 in cash, or $10,000 if you bargain effectively with the airlines. In April of 2017 police dragged a bloodied Dr. Dao off the United Airlines flight from Chicago to Louisville. He had teeth missing. After that incident, many...
Airline alliance improvements for business travelers often mean worse service for vacation fliers. You may have read stories about international airline alliance improvements for their passengers. However, the “improvements” are focused on business...
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
– Removal of restaurant fees from DC area eateries — this is an ongoing project
– Creation of DOT Dashboard to outline consumer rights after cancellation of a flight
– Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
– Creation of the Advisory Committee for Aviation Consumer Protections
– Advertised airfares now include airfare plus, mandatory taxes and fees
– Lost/damaged/delayed luggage compensation limit increased to $3,800
– Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
– Once an airfare is purchased, that airfare and ancillary fees cannot be increased
– Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.
