by Zollman | Feb 13, 2009
After the bed, the shower and the TV (and cleanliness), there are some basic amenities that I want in every hotel room I stay in. It’s not hard. Really. My message to hoteliers. Please make sure you give me: … A remote control for the TV, preferably with a sleep...
by Zollman | Jan 30, 2009
It’s easy to complain, especially when things truly go wrong. But I believe the “price” for complaining, if you will, is also making sure you dish out at least as many compliments when things go right. Thus, I will frequently ask to see the manager at a restaurant,...
by Zollman | Jan 29, 2009
Sometimes, even when everything goes wrong, everything goes right. At about 5:30 p.m. the other day, when my mobile phone rang. “Mr. Zollman? This is US Airways. Your flight out of Washington National to Philadelphia (at 8:10 p.m.) is delayed, and you may miss your...
by Zollman | Jul 28, 2008
As a general rule, I know enough not to use the telephone in my hotel room. But at the Villa del Palmar in Puerto Vallarta the phone in the lobby uses only phone cards they sell at a ridiculous price. And I didn’t want to use a pay phone out on the (very noisy)...
