Sometimes an important event is impossible to get to by air. First, due to work, finances, family, or other issues, getting to a really important event early isn’t possible, I get it. But often as a travel agent, I will have clients try to cut it close. Maybe...
Would you break a rule for a cheaper airline ticket? Susan Stevens did when she booked a hacker fare from Vienna to Frankfurt. A round-trip ticket costs hundreds of dollars less than a one-way ticket. So she bought a round-trip fare.“After I landed, I threw the return...
Online booking mistakes can happen easily and are hard to undo Thanks to technology, travel can be booked with a few quick swipes and clicks. For most people, it means the process is much faster. It also means more online booking mistakes. Any reader of this site will...
Check off these 25 checklist steps — they will ensure you have a smooth vacation and an undamaged home on your return. Before you leave home for vacation, create a departure checklist. Then check off each step as you complete it to make your journey easier and keep...
Travelers United is fully committed to truth in travel advertising. As a consumer protection organization focused on travel, an increasing concern we have heard over the last few years is that people are confused about the travel content they see on social media. Big...
The time is overdue for the airlines to be held responsible for not following FAA regulations by not denying visibly drunk passengers from boarding and serving visibly drunk passengers inflight. Last July, a parent of a 16-year-old daughter filed a federal lawsuit...
One year ago, Transportation Sec. Pete Buttigieg asked for funding to study the use of female crash dummies in car crash testing. Still no testing announced! An extensive study by Consumer Reports concluded that crash testing is biased. The National Highway and...
An amazing 5,972 firearms were stopped over the course of 2021, up more than 1,500 from the previous record of 4,432 guns seized in 2019. Passengers should follow the TSA firearms travel rules. As can be seen in the video above, there are specific TSA firearms...
Foreign carriers are insulting consumers worse than US carriers. For all that Americans in the travel industry and frequent travelers regularly complain about US carriers, the fact remains that sometimes foreign carriers are insulting consumers with everything from...
Don’t shrug when hotels have room problems and resort fees that are upsetting. Complain, write an online review and don’t return unless the hotel fixes their problems. I wrote about my hotel pet peeves last fall, but with recent hotel stays being the...
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
– Removal of restaurant fees from DC area eateries — this is an ongoing project
– Creation of DOT Dashboard to outline consumer rights after cancellation of a flight
– Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
– Creation of the Advisory Committee for Aviation Consumer Protections
– Advertised airfares now include airfare plus, mandatory taxes and fees
– Lost/damaged/delayed luggage compensation limit increased to $3,800
– Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
– Once an airfare is purchased, that airfare and ancillary fees cannot be increased
– Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.