There are only a few times that travelers win in the airline passenger rights world against airlines. There are only a handful of times that passengers get compensation or are allowed to change their plans without signficant penalties. Though airlines complain...
Comfort has gone out the window. Here’s what to do to get a good night’s sleep. Janet Heller wishes the hotel she recently booked in Chicago had come with a warning label. After she checked in, she started hearing sirens. And that’s when she looked...
The FBI has reported that unwanted advances are “on the rise” on airlines. I have 12 tips for women to help them avoid sexual assaults while flying. Far too often, we read about a man on a plane making unwanted sexual advances to a woman on their...
Flight delay compensation and checked baggage delay refund rules are DOA. More than three years after it was first proposed, the Department of Transportation announced a new flight delay compensation rule. This would have triggered automatic refunds if flights were...
Amazing savings come with European low-cost air travel. Here’s where to find those bargains. The biggest bargains in Europe aren’t found by buying a Eurailpass — try European low-cost airlines. Rail travel for long distances is old news leftover from the...
Survey: These cities will disappoint — and these won’t Cancel Cancún. Skip Antalya. Forget Punta Cana. A new report reveals the destinations where travelers feel most duped by glossy ads and influencer hype. It’s called Paris Syndrome. These cities...
A question I’ve now heard for decades: Are travel agents still in business? It started when airlines started cutting commissions in 1995. And through the rise of the internet, online travel agencies, airline apps, AI, the alternatives to humans keep growing And...
Use my 20 hacks to keep yourself safe while traveling on public transit at your destination cities. If you’re traveling in one of the large cities of the world, one of the most convenient and economical ways to get around is public transportation. That said,...
When traveling, be smart — use secure WiFi from Travelers United Plus Secure WiFi works for travelers whether they are traveling in their neighborhood or to the other side of the planet. Plus, it works when anyone works from home. From Starbucks to Marriott, to...
When passengers pay for an upgrade to extra legroom seats, what do they get? The airlines are taking full advantage of the confusing definitions of extra legroom. Each airline sets its own definitions. They are all now carving up their planes into different sections....
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
– Removal of restaurant fees from DC area eateries — this is an ongoing project
– Creation of DOT Dashboard to outline consumer rights after cancellation of a flight
– Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
– Creation of the Advisory Committee for Aviation Consumer Protections
– Advertised airfares now include airfare plus, mandatory taxes and fees
– Lost/damaged/delayed luggage compensation limit increased to $3,800
– Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
– Once an airfare is purchased, that airfare and ancillary fees cannot be increased
– Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.
