Denied boarding compensation can be $1,550 in cash, or $10,000 if you bargain effectively with the airlines. In April of 2017 police dragged a bloodied Dr. Dao off the United Airlines flight from Chicago to Louisville. He had teeth missing. After that incident, many...
When faced with an uncooperative airline agent, call the airline again. When there are problems with airline tickets, humans are often the best solution. As much as carriers tout their automatic rebooking programs, those programs are limited and not very creative....
Here are 16 tips to help solo travelers stay safe while traveling anywhere in the world. Traveling alone can mean freedom for some, as they have the opportunity to do exactly what they want without compromising their journey to please or satisfy a companion. They can...
Airline alliance improvements for business travelers often mean worse service for vacation fliers. You may have read stories about international airline alliance improvements for their passengers. However, the “improvements” are focused on business...
Room rates must include mandatory hotel fees to be honest. The American Hotel and Lodging Association (AHLA) wants to continue false hotel advertising by not including mandatory hotel fees in room rates. False hotel advertising is a shameful and dishonest practice. It...
From AI to self-service airline apps, has the industry taken travel self-service too far? Annette Johnson thinks so. Travel self-service has gone too far. She’s watched airlines drop their phone support and add fees for airport check-ins that use a human agent. Some...
Among all the confusing airline rules, ticket expiration dates are one of the worst. Many major domestic airlines have reduced or eliminated change fees on nonrefundable tickets, although travelers often discover when they change that the new fare may be much higher....
Many passenger blunders on Delta Flight 4819 last week were made evacuating from the plane after it crashed in Toronto. It could have cost them their lives. Last Monday, February 17, Delta flight 4819 left Minneapolis-Saint Paul International Airport uneventfully. The...
These places are where what TSA confiscates and you lose on flights ends up. I have often wondered what happens to lost and confiscated belongings left by passengers on planes and checkpoint lines. The TSA confiscates thousands of small pen knives, AirPods, iPads,...
What happens when travelers don’t follow the middle-name rule with international reservations? When making reservations for a trip to Europe, I had an opportunity to purchase a flash sale airfare for myself and a friend. The normal price of $1,000 was reduced to...
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
– Removal of restaurant fees from DC area eateries — this is an ongoing project
– Creation of DOT Dashboard to outline consumer rights after cancellation of a flight
– Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
– Creation of the Advisory Committee for Aviation Consumer Protections
– Advertised airfares now include airfare plus, mandatory taxes and fees
– Lost/damaged/delayed luggage compensation limit increased to $3,800
– Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
– Once an airfare is purchased, that airfare and ancillary fees cannot be increased
– Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.
