Foreign carriers are insulting consumers worse than US carriers. For all that Americans in the travel industry and frequent travelers regularly complain about US carriers, the fact remains that sometimes foreign carriers are insulting consumers with everything from...
Major airlines and airline unions have protested the establishment of airline safety rules of semi-private airlines that skirt training and security rules followed by scheduled airlines. Travel Weekly published a recent article about the largest semi-private airline...
Most frequent airline travelers have been barely on one side or another of the final-boarding rule, or “10-minute rule.” While flights have a scheduled departure time, there is an unwritten final-boarding rule. The gate agent will often close the door to...
After a series of mishaps, United Airlines CEO Kirby claims, “planes are safe.” United Airlines planes are safe, according to Scott Kirby, the Chief Executive Officer of the airline. He told customers, pilots, and investors after a series of safety...
Here’s when you can get refunds on non-refundable tickets today. If you cancel within 24 hours of booking If you’ve booked a ticket in the United States, the Department of Transportation (DOT) requires U.S. and foreign air carriers to hold a reservation at the quoted...
In the winter travelers expect delays and cancellations. In the summer they are supposed to ease up. This summer there may be more storms and a shortage of workers to keep the aviation system running. Many travel agents I know have long hated booking travel in winter....
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
– Removal of restaurant fees from DC area eateries — this is an ongoing project
– Creation of DOT Dashboard to outline consumer rights after cancellation of a flight
– Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
– Creation of the Advisory Committee for Aviation Consumer Protections
– Advertised airfares now include airfare plus, mandatory taxes and fees
– Lost/damaged/delayed luggage compensation limit increased to $3,800
– Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
– Once an airfare is purchased, that airfare and ancillary fees cannot be increased
– Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.
