by Charlie Leocha | Jun 18, 2013
Maybe it was the string of customer-service disasters, starting with the Costa Concordia tragedy last year and leading up to the recent Carnival Triumph “poop” cruise, on which passengers were left adrift in the Gulf of Mexico for five days without working...
by Ned S. Levi | Jun 17, 2013
While TSA checkpoint lines at US airports are moving quickly, for now, the same isn’t true at Customs and Border Protection (CBP). Wait times are approaching 3 hours at some airports during peak hours for international travelers waiting to check in with CBP upon...
by Ned S. Levi | Jun 10, 2013
For some time, I’ve written about the need for cruise ships to run muster drills before they sail following any new passenger embarkation, such as in my January column, Cruise ship safety has improved in the year since the Concordia disaster. Today, CLIA (Cruise...
by Ned S. Levi | Jun 3, 2013
You’re away from home on a “trip of a lifetime,” or perhaps just an ordinary outing to the summer seashore, but whichever vacation you’re on, you’ve decided to post some photos of it, showing how much fun you’re having. For family vacations,...
by Ned S. Levi | May 13, 2013
Sitting at lunch, not that long ago, with a group of friends who travel a great deal, the conversation eventually went to air travel. We all had war stories about TSA security, but we quickly realized that, as a group, we thought there were many non-TSA issues which...
by Ned S. Levi | May 6, 2013
This month, Frontier Airlines became the third US airline to announce they will charge carry-on luggage fees. Spirit Airlines and Allegiant Airlines already do so. Attempting to be “ultra-cheap” airlines in the mold of Ryanair, these airlines advertise their...
