by Charlie Leocha | Sep 11, 2016
Over the 15 years since 9/11, flight attendants are still unsung heroes. There have been many ceremonies, new memorials, a giant museum, congressional plaudits, a new World Trade Center and remembrances for those who died in that day’s tragic events. This year there...
by Charlie Leocha | Aug 9, 2016
Yesterday, Delta Air Lines notified its passengers that thousands of its flights were going to be either canceled or delayed because of a computer failure in Atlanta, their headquarters. This was a failure of Delta’s IT systems. In no way was it the fault of...
by Charlie Leocha | Aug 5, 2016
Finally, because of competition and world events, airfares are dropping. International airfares are falling dramatically. During the coming post-Labor Day period and winter, airfares are starting to fall to where they used to be half a decade ago. Politics, terrorism,...
by Charlie Leocha | Apr 29, 2016
Just how good is Disney customer service at its theme parks? I could tell you about all the complaints I get about the mouse (virtually none) or cite the many surveys and polls that suggest its customer service scores are in the stratosphere. But nothing tells the...
by Ned S. Levi | Mar 14, 2016
Earlier this year, the Transportation Security Administration (TSA), released its 2015 annual statistical report, the year-end summary which permits them to boast about all the great work they’ve done. According to the report, during 2015: • TSA screened more...
by Edward Hasbrouck | Jan 12, 2016
Travelers are understandably confused by recent news about the REAL ID Act and new ID requirements for passengers on domestic flights within the U.S. Accurate public understanding of what’s going on is not helped by the fact that the U.S. Department of Homeland...
