A pandemic benefit was good customer service. Today, the travel industry is beginning to return to its old ways. During the pandemic, travelers enjoyed some of the best customer services in years. Hotels welcomed returning guests with rock-bottom room rates....
AA was the first to cancel operations due to staffing problems. Soon others will as well. Any situation involving labor staffing problems is complicated. But it’s pretty clear that American Airlines did furlough many pilots. And pilots who have been away from...
When airfare is the main purchase factor, service suffers and a puppy dies. Sometimes the public relations disasters for US airlines seem like they can’t get any worse. Then United Airlines kills a puppy. It died not because of a problem in the cargo hold, but...
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
– Removal of restaurant fees from DC area eateries — this is an ongoing project
– Creation of DOT Dashboard to outline consumer rights after cancellation of a flight
– Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
– Creation of the Advisory Committee for Aviation Consumer Protections
– Advertised airfares now include airfare plus, mandatory taxes and fees
– Lost/damaged/delayed luggage compensation limit increased to $3,800
– Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
– Once an airfare is purchased, that airfare and ancillary fees cannot be increased
– Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.
