Air travel today isn’t easy. For U.S. air travelers, the U.S. trusted traveler programs, PreCheck and Global Entry, can make it significantly easier. For many, airport security has become unwieldy and is periodically very time-consuming. If you’re flying...
Convenience and time may be more important than legroom Airlines love the fact that travelers are paying more for the amount of extra legroom they once gave everyone for free. Admittedly, I fly enough with United that I usually don’t have to pay for...
Air travel isn’t easy. What we wear, how and what we pack, how we behave in the airport and during our flights matter. If we’re not careful, airport security, ticket agents, gate agents and flight crew can deny us boarding our flight or kick us off it,...
Travel agents are on the passenger’s side. Airlines are out for themselves Airlines and travel agents have a love-hate relationship. The carriers want the business, but they hate any added costs, whether it’s commission or booking computer fees. Plus,...
The TSO reached between my legs and squeezed. I screamed Fortunately, most of the time, I’m in the Transportation Security Administration (TSA) PreCheck line and sail through. A few years back, I was a PreCheck member who randomly got SSSS on my boarding pass,...
Regularly, airlines can and do tell passengers what they can wear If you’ve flown enough, you’ve seen it: passengers at the airport, impatiently waiting for their flight at the gate in an outfit you wouldn’t be caught dead wearing, saying to another...
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
– Removal of restaurant fees from DC area eateries — this is an ongoing project
– Creation of DOT Dashboard to outline consumer rights after cancellation of a flight
– Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
– Creation of the Advisory Committee for Aviation Consumer Protections
– Advertised airfares now include airfare plus, mandatory taxes and fees
– Lost/damaged/delayed luggage compensation limit increased to $3,800
– Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
– Once an airfare is purchased, that airfare and ancillary fees cannot be increased
– Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.
