Smart travelers make these eight passport mistakes People who travel internationally are generally among the savviest travelers. But they can still make mistakes — and some of the most common ones involve passports. As you start international travel again, make sure...
Since 2008, when American Airlines led the charge towards ancillary fees with the introduction of the first checked bag fees, consumer advocates have been working to get the airlines to fully disclose these growing fees at the same time that they disclose the...
Yes, US Airways is worried about their takeover of American Airlines. They should be. The study prepared for the Consumer Travel Alliance (CTA) on competing overlapping one-stop routes alerted regulators to a possible problem. Now, a new study just released by the...
In the latest Airline Quality Rankings, the airlines seem to be doing a good job. But, statistics don’t tell the whole story. The airlines are flying fewer flights than a decade ago, so on-time arrivals should be better; and lost luggage statistics are dropping,...
Don’t expect any changes. Marijuana may have become legal as a “recreational” drug in some states, but the Department of Transportation (DOT) reminds everyone that smoking dope or weed or whatever you want to call it, is illegal and against federal...
I was in Europe when Hurricane Sandy hit. I learned an important lesson about EU rules regarding flight cancellations and the difference between care vs. compensation. In Europe according to EU regulations the difference between “compensation” and...
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
– Removal of restaurant fees from DC area eateries — this is an ongoing project
– Creation of DOT Dashboard to outline consumer rights after cancellation of a flight
– Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
– Creation of the Advisory Committee for Aviation Consumer Protections
– Advertised airfares now include airfare plus, mandatory taxes and fees
– Lost/damaged/delayed luggage compensation limit increased to $3,800
– Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
– Once an airfare is purchased, that airfare and ancillary fees cannot be increased
– Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.
