Travel agent hotel benefits can make any stay at a hotel a real vacation Many travelers who prefer to do it themselves for simple trips will only call a travel agent for something complicated or fascinating. But, in many cases, when someone is looking for a special...
Hotel comparison shopping allows consumers to buy with good information In the world of hotel price competition there is a battle for the consumer dollar. Hotels are doing everything they can to eliminate any form of hotel comparison shopping. They also provide their...
Sometimes the hotel human touch works wonders even in a touchless world These days there are all kinds of commercials and online ads for great hotel websites and apps. Many intimate that booking through them will get you some glorious room or suite at a good price....
Why there isn’t a “best hotel” in town — or most anywhere. As a travel agent, there are many times I get asked, “What’s the best hotel?” No agent knows every city or resort area in the world personally. But even with main tourist...
Junk fees disclosure is material to the consumer’s decision Travelers United defeated Sonesta Hotels’ attempt to have a lawsuit challenging junk fees practice stopped. It was dismissed and sent to a jury on Thursday, March 21, 2024. As the Court explained, “a...
Travelers United strongly supports President Biden’s call to stop junk fees. Our advocacy group completely supports the Presidential call made in the 2023 State of the Union address to eliminate “junk fees.” We have been very active over the past...
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
– Removal of restaurant fees from DC area eateries — this is an ongoing project
– Creation of DOT Dashboard to outline consumer rights after cancellation of a flight
– Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
– Creation of the Advisory Committee for Aviation Consumer Protections
– Advertised airfares now include airfare plus, mandatory taxes and fees
– Lost/damaged/delayed luggage compensation limit increased to $3,800
– Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
– Once an airfare is purchased, that airfare and ancillary fees cannot be increased
– Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.
