A hotel with the right hotel amenities can provide you with major savings and make your stay more enjoyable too. I’m going to travel to Atlanta, Georgia, soon. I’ve made my plane and hotel reservations, reserved a local undercover parking spot for my car...
After the pandemic and the extraordinary efforts at cleanliness, disinfection, and safety, will my stay be as good as before? Some of my clients think I have a crystal ball. They ask what happens after the pandemic. But as I write this, I fully understand that travel...
Hotel resort fees were created to deceive consumers Few travel fees are as resented as mandatory hotel fees, also known as resort fees. Starting in about 1998, these hated fees were created by a group of hotels in Las Vegas in order to allow room rates at some hotels...
Are housekeeping fees the next step for hotels as they follow airlines to “unbundled fees”? Martha Stewart, I am not. A friend told me a story of how she avoided being late by deciding not to make her bed on one particular morning, and my thought was,...
Hotel lies about best room rates and their loyalty programs Hotel chains lie about best room rates and loyalty programs. The lies told by hotel marketers are rampant and the powers that be at the FTC and Congress are not doing anything about this uncontrolled false...
Just like airlines, even hotel rooms are changing and limiting service There is something about walking in to see a perfectly made bed. Crisp, fresh towels and toiletries lined up neatly by the sink make me feel taken care of and pampered. And then turndown service,...
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
– Removal of restaurant fees from DC area eateries — this is an ongoing project
– Creation of DOT Dashboard to outline consumer rights after cancellation of a flight
– Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
– Creation of the Advisory Committee for Aviation Consumer Protections
– Advertised airfares now include airfare plus, mandatory taxes and fees
– Lost/damaged/delayed luggage compensation limit increased to $3,800
– Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
– Once an airfare is purchased, that airfare and ancillary fees cannot be increased
– Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.
