Small claims court may make sense — but only if your losses are between $2,500 and $25,000, depending on where you file your claims. When something goes wrong on an airline trip, the normal course of action is to petition the Department of Transportation (DOT) for...
Travelers United is fully committed to truth in travel advertising. As a consumer protection organization focused on travel, an increasing concern we have heard over the last few years is that people are confused about the travel content they see on social media. Big...
To fulfill its promise of equality for all citizens, the U.S. State Department should drop gender altogether from U.S. passports. Last year, the U.S. Department of State announced that it would add a new gender specification, “X,” for U.S. passports. The “X” is a...
With revenue from one full year of cruising at almost $21 billion, $60 million in fines hasn’t forced Carnival Corporation to stop violating environmental law. More effective penalties, such as blocking Carnival from U.S. ports, are needed. While COVID-19...
Protect coral reefs by the sunscreen choices you make. Earlier this year, Hawaii’s Governor David Ige signed a bill into law that will ban sunscreens containing oxybenzone and octinoxate beginning on January 1, 2021. This first in the U.S. ban on sunscreens was...
DOT abandons the public interest and embraces the airlines’ interests Sadly, this article written in 2018 is still true. The Department of Transportation (DOT) has been captured by the airlines. It abandons the public interest. The very industry that the DOT was...
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
– Removal of restaurant fees from DC area eateries — this is an ongoing project
– Creation of DOT Dashboard to outline consumer rights after cancellation of a flight
– Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
– Creation of the Advisory Committee for Aviation Consumer Protections
– Advertised airfares now include airfare plus, mandatory taxes and fees
– Lost/damaged/delayed luggage compensation limit increased to $3,800
– Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
– Once an airfare is purchased, that airfare and ancillary fees cannot be increased
– Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.
