Free family seating rules on network carriers started with United Airlines — until UA, only Southwest Airlines treated families decently. Only days after President Biden spoke against current airline family seating policies during his State of the Union address,...
Travelers United has focused on hotel resort fees and family seating on planes for years. These commonsense issues were just mentioned in the State of the Union address and we received thanks from the White House staff for our efforts. Sometimes working on what is...
With these 15 common steps, you can avoid serious problems at your hotel that could ruin your stay. Last week, I discussed handling unacceptable hotel rooms when you arrive and check in. This week, I discuss mistakes that you can avoid by not making any of the below...
Here’s how to recognize an unacceptable hotel room and how to ensure your actions don’t jeopardize your claims against the hotel. If you travel enough, eventually you’ll be disappointed with an unacceptable hotel room you booked. It might be that you...
Mandatory hotel fees are different from airline fees. We live in polarized times. When President Biden recently talked about getting rid of “junk fees,” he hit on one thing about which almost all Americans agree. Almost all travelers worldwide agree —...
Your hotel room is a reason travel agents matter. They are the key to the magic of hotel human touch. When travelers check into hotels, they usually expect the hotel to have their name, credit card information, and bedding request. And their frequent guest membership...
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
– Removal of restaurant fees from DC area eateries — this is an ongoing project
– Creation of DOT Dashboard to outline consumer rights after cancellation of a flight
– Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
– Creation of the Advisory Committee for Aviation Consumer Protections
– Advertised airfares now include airfare plus, mandatory taxes and fees
– Lost/damaged/delayed luggage compensation limit increased to $3,800
– Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
– Once an airfare is purchased, that airfare and ancillary fees cannot be increased
– Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.
