To reduce hotel problems, I have 17 check-in errors and others during your stay. Do you think your hotel room is private, or at least mostly private? It may be somewhat private during your stay, especially if you request no housekeeping, but in reality, hundreds of...
All hotel rooms are not created equal. Some are discounted. Others never are. Whenever I see the discount hotel site Trivago ad with the two women checking out, I get angry. One leaves happily with a $129 rate until she hears the next guest got a $99 rate, I get mad...
Is the hotel world moving away from daily room service? Early on in the COVID Pandemic days, many hotels that remained open stopped daily housekeeping services, saying it was for their clients and staff protection. Are hotels abandoning daily room service now? Are...
No matter how good your hotel safety, your security remains almost entirely in your hands. I’ve written about hotel safety and security in the past. Each time I travel, I continue to be amazed by too many hotel guests not taking personal responsibility to ensure...
It’s been a rough two years for the travel industry, so I completely understand the need to make a profit and extra fees — to a point. As a travel agent/advisor, my colleagues and I talk regularly about cancellation fees. Flights may have been canceled, but...
Will the pandemic slow down the disappearance of tiny toiletries in hotels? I admit it. While I support environmental measures, I’ve always had a soft spot for hotel tiny toiletries. Maybe it started with my grandparents. They adorned their main bathroom with...
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
– Removal of restaurant fees from DC area eateries — this is an ongoing project
– Creation of DOT Dashboard to outline consumer rights after cancellation of a flight
– Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
– Creation of the Advisory Committee for Aviation Consumer Protections
– Advertised airfares now include airfare plus, mandatory taxes and fees
– Lost/damaged/delayed luggage compensation limit increased to $3,800
– Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
– Once an airfare is purchased, that airfare and ancillary fees cannot be increased
– Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.
