The most unanswered question tourists ask today: Where is the restroom? Finding a place to go to the bathroom has always been a problem for tourists. For years fast-food restaurants and coffee houses were the only places with public restrooms. And today, many...
There are only a few times that travelers win in the airline passenger rights world against airlines. There are only a handful of times that passengers get compensation or are allowed to change their plans without signficant penalties. Though airlines complain...
Comfort has gone out the window. Here’s what to do to get a good night’s sleep. Janet Heller wishes the hotel she recently booked in Chicago had come with a warning label. After she checked in, she started hearing sirens. And that’s when she looked...
The FBI has reported that unwanted advances are “on the rise” on airlines. I have 12 tips for women to help them avoid sexual assaults while flying. Far too often, we read about a man on a plane making unwanted sexual advances to a woman on their...
Flight delay compensation and checked baggage delay refund rules are DOA. More than three years after it was first proposed, the Department of Transportation announced a new flight delay compensation rule. This would have triggered automatic refunds if flights were...
Amazing savings come with European low-cost air travel. Here’s where to find those bargains. The biggest bargains in Europe aren’t found by buying a Eurailpass — try European low-cost airlines. Rail travel for long distances is old news leftover from the...
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
– Removal of restaurant fees from DC area eateries — this is an ongoing project
– Creation of DOT Dashboard to outline consumer rights after cancellation of a flight
– Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
– Creation of the Advisory Committee for Aviation Consumer Protections
– Advertised airfares now include airfare plus, mandatory taxes and fees
– Lost/damaged/delayed luggage compensation limit increased to $3,800
– Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
– Once an airfare is purchased, that airfare and ancillary fees cannot be increased
– Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.
