The airport floor is probably the last place you want to sleep. But it’s sometimes the only place for passengers like John Paul Engel. Engel has faced a long delay and nowhere to go on several occasions, including this summer in Miami. He thinks catching a few...
When one is traveling follow these guidebook tips and get some history and context. Many travelers headed on vacation purchase guidebooks to their destinations. These guidebooks can help point them in the direction of the best sights, locals’ haunts, the best...
It’s a problem as old as the Tower of Babel: When you don’t speak their language how do you communicate? Anna-Marie Cartagena found herself in this situation on a recent visit to a spice market in Israel. The employee spoke no English, and Cartagena didn’t...
If eating well in Europe is your desire, then savor every mouthful I grew up in Europe and lived there for about 22 years. During that time, I was a student, a freelance journalist, started a business, and traveled extensively. As can be seen by my short resumé, I...
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
– Removal of restaurant fees from DC area eateries — this is an ongoing project
– Creation of DOT Dashboard to outline consumer rights after cancellation of a flight
– Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
– Creation of the Advisory Committee for Aviation Consumer Protections
– Advertised airfares now include airfare plus, mandatory taxes and fees
– Lost/damaged/delayed luggage compensation limit increased to $3,800
– Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
– Once an airfare is purchased, that airfare and ancillary fees cannot be increased
– Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.
