During the pandemic there are no simple trips, and planning is never finished A recent article in the New York Times, 4 Things to Know When Choosing a Travel Agent, had me furious for hours about travel agents. While the article talked about choosing a travel agent,...
Travelers trying to ensure a great vacation should check for travel agent benefits One of my clients, a local doctor, comments to me that when she mentions using a travel agent, some of her colleagues and friends often react with surprise — “You still use a...
If you have never used a travel agent, or don’t want to use a travel agent, stop reading now. The biggest problem most good travel agents I know have right now is wanting to hire good help, especially young people. Travel is a good and growing field, even in the...
Airlines have a love-hate relationship with travel agents. Agents sell over half of the airline tickets in the U.S., and carriers push agents, especially those with large agencies and consortiums, to promote their flights. On the other hand, airlines scramble to have...
One of my clients, a local doctor, comments to me that when she mentions using a travel agent, some of her colleagues and friends often react with surprise — “You still use a travel agent?” “Are there still travel agents?” “Is...
These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies.
– Removal of restaurant fees from DC area eateries — this is an ongoing project
– Creation of DOT Dashboard to outline consumer rights after cancellation of a flight
– Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives
– Creation of the Advisory Committee for Aviation Consumer Protections
– Advertised airfares now include airfare plus, mandatory taxes and fees
– Lost/damaged/delayed luggage compensation limit increased to $3,800
– Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty
– Once an airfare is purchased, that airfare and ancillary fees cannot be increased
– Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost.
